Experience

The Zen Wellness Resort

• Egypt
• Health and Human Services
• 1 - 100 Employee

• Guest Services agent

  • Jun 2023 - Present

  The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner



El Marowa

• Aswan, Egypt

• Sales Manager

  • Feb 2023 - May 2023



smart medical solutions

• Egypt
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Senior Sales Representative

  • Jun 2022 - Mar 2023

  Selling the company's devices to doctors, and other relevant healthcare professionals. Scheduling appointments with doctors, , and other healthcare professionals to promote company medications. Developing an in-depth understanding of company medications. Building and maintaining good business relationships with customers to encourage repeat purchases. Following up on leads generated by the company. Preparing presentations for potential customers. Researching competitor’s medications and their respective market performances. Keeping abreast of new developments in the medical field to determine the effect of such developments on the company's business strategies. Show less



Sofitel Legend Old Cataract Aswan

• Egypt
• Hospitality
• 1 - 100 Employee

• Guest Relations Officer

  • Nov 2020 - Aug 2021

  Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Record information in the logbook daily Ensure compliance with health and quality standards Show less



FOR YOU LADIES

• Belgium

• Co-Founder

  • Jul 2018 - 2021

  (for you) is a line I created for ladies, especially those who were looking for cruelty-free and vegan makeup. In 2018 it was difficult to find high end, well pigmented, and blendable cruelty -free makeup that was up to par with professional makeup expectations. I'm very proud I was able to create (for you) and that the feedback was very positive. I use many different lines of cosmetics in my work and would love to work with those lines as well, especially as a professional with a job with any other makeup companies. Show less



Accor

• France
• Hospitality
• 700 & Above Employee

• Gust Relation

  • Oct 2019 - Oct 2020

  Welcoming guests in a friendly and professional way Addressing and escalating customer complaints Providing information about facilities, programs and other services Welcoming guests in a friendly and professional way Addressing and escalating customer complaints Providing information about facilities, programs and other services