Experience

Quantum Healthcare
• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee
• Care Coordinator

  • Mar 2023 - Present

AEP Energy
• United States
• Oil and Gas
• 200 - 300 Employee
• Customer Service Advocate

  • Apr 2022 - Present

Safelite AutoGlass
• United States
• Motor Vehicle Manufacturing
• 500 - 600 Employee
• Customer Service Representative

  • Sep 2021 - Jan 2022


Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Feb 2018 - Aug 2018

  • Answered phone and assisted customers and clients with changes • Responded to inquiries and issues • Online orders and credit card handling • Resolved customer issues • Managed customer accounts • Provided policy and service information • Verified quotes and customer orders • Answered phone and assisted customers and clients with changes • Responded to inquiries and issues • Online orders and credit card handling • Resolved customer issues • Managed customer accounts • Provided policy and service information • Verified quotes and customer orders



Spencer Auto Body Service LLC

• General Office Clerk

  • Dec 2015 - Oct 2017

  Receive inbound and made outbound calls to clients about resolution to problems. Bookkeeping for the office Inquire with third parties about verifying customers insurance Receive inbound and made outbound calls to clients about resolution to problems. Bookkeeping for the office Inquire with third parties about verifying customers insurance



Dish Network

• United States
• Sports Teams and Clubs
• 1 - 100 Employee

• Dr. Dish (Advance Technical Support)

  • Aug 2016 - Aug 2017

  Supports Tier 1 technical support and customer service phone support for external customers • Regular and predictable attendance • This support can be, but is not limited to, entertainment services and products, hardware systems/ accessories, and customer service inquiries regarding technical support, billing, and general information requests • Provide quality technical support service through one-contact resolution to establish a long-term customer relationship • Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone • Assist customers with their billing and payments as needed • Sell multiple entertainment products and services as well as hardware systems and accessories • Helping to assist customers with technical problems through phone with Dish Devices • Setting up appointments for installers to come to home and assist customers with further technical problem, if solution can't be solve over phone • The able to work with two-screen monitors and taking 75+ calls a day • Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essential • Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Show less



Affinion Group

• United States
• Advertising Services
• 400 - 500 Employee

• Customer Service Representative

  • Sep 2014 - Aug 2015

  (Loyalty) Handled 75+ inbound calls on a daily basis in loyalty department providing 3rd party support. Spoke with Bank of America, Wells Fargo, and USAA customer’s for loyalty membership. Worked with their customers wanting to collect points for merchandise, travel, and gift cards. Serviced multiple casinos nationwide for total reward customers. Assisted customer’s having issues with internet connection problems. Responsible for troubleshooting, navigation, and technical support. Researched orders placed in multiple databases. Verified misplaced and lost orders for callers. Researched transactions and billing disputes. (Sales) Worked 65-150+ calls on a daily basis in Sales department. Assisted high volume of inbound callers with rebates or benefits questions. Spoke with customers wanting to cancel membership. Managed customer retention. Researched multiple databases by multi-tasking. Provided customer service to every caller. Maintained knowledge of current sales and promotions. Computed sales prices. Maintained records related to sales. Resolved customer inquiries and issues. Show less



Macy's

• 1 - 100 Employee

• Sale Associate

  • Oct 2012 - Mar 2014

  Provide customer service, maintain knowledge of current sales and promotions, compute sales prices, maintain records related to sales, recommend, select, and help locate or obtain merchandise and answer customer inquiries Provide customer service, maintain knowledge of current sales and promotions, compute sales prices, maintain records related to sales, recommend, select, and help locate or obtain merchandise and answer customer inquiries



Reliable Angels

• Nurse Aide

  • Mar 2010 - Mar 2012

  Administer medications and treatments, answer phones and direct visitors, prepare, serve, and collect food trays, set up medical equipment, use respiratory equipment and provide customer service Administer medications and treatments, answer phones and direct visitors, prepare, serve, and collect food trays, set up medical equipment, use respiratory equipment and provide customer service



Pizza Hut

• Accounting
• 1 - 100 Employee

• Hostress/Waitress

  • May 2009 - May 2009

  Provide customer service, resolve customer's service or billing complaints, solicit sale of new or additional services or products, determine charges for services requested, collect deposits or payments and confer with customers by telephone or in person Provide customer service, resolve customer's service or billing complaints, solicit sale of new or additional services or products, determine charges for services requested, collect deposits or payments and confer with customers by telephone or in person



Showcase Cinemas

• Entertainment Providers
• 200 - 300 Employee

• QSR Assoicate

  • Oct 2006 - Feb 2007

  Provide customer service, serve food or beverages, use cash registers and wash dishes, glassware, or related utensils Provide customer service, serve food or beverages, use cash registers and wash dishes, glassware, or related utensils



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Dining Room Attendant

  • Aug 2005 - Feb 2006

  Clean rooms or work areas, mix drinks or flavors for mixed drinks, provide customer service, replenish supplies of food, tableware or linen, set or clear tables in dining areas, wash dishes, glassware, or related utensils, fill beverage and ice dispensers, garnish foods, perform serving, cleaning, and stocking, duties and run cash registers Clean rooms or work areas, mix drinks or flavors for mixed drinks, provide customer service, replenish supplies of food, tableware or linen, set or clear tables in dining areas, wash dishes, glassware, or related utensils, fill beverage and ice dispensers, garnish foods, perform serving, cleaning, and stocking, duties and run cash registers



jcpenney

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2004 - Feb 2005

  Provide customer service, resolve customers service or billing complaints, solicit sale of new or additional service or products and confer with customer by telephone or in person Provide customer service, resolve customers service or billing complaints, solicit sale of new or additional service or products and confer with customer by telephone or in person