Experience

GoFormz

• United States
• Software Development
• 1 - 100 Employee

• Account Manager - Construction

  • Feb 2019 - Present

  -Working with construction teams to help digitize their processes -Dedicated account manager for the construction industry -Work with points of contact to look for optimization opportunities where we can improve processes -Manage renewals with clients while looking for upsell opportunities

• Account Executive

  • Jan 2018 - Feb 2019

  Manage all the new SMB business here at GoFormz. Helping with the transition from paper-based documents over to a digital form solution. Once a customer, I manage the first 60 days of on-boarding before transitioning accounts over to our account management team. Help with all potential new customer inquiries as well as host a once a month webinar for potential and current customers. Any questions you may have about GoFormz and what it could do for your business please contact me… Show more Manage all the new SMB business here at GoFormz. Helping with the transition from paper-based documents over to a digital form solution. Once a customer, I manage the first 60 days of on-boarding before transitioning accounts over to our account management team. Help with all potential new customer inquiries as well as host a once a month webinar for potential and current customers. Any questions you may have about GoFormz and what it could do for your business please contact me directly at tpolanco@goformz.com or 858-926-7686

• Sales Development Representative

  • Jul 2017 - Jan 2018

  Pitching GoFormz digital form solutions to business owners across the United States and internationally. Handled all outbound campaigns put forth by management and raising the overall morale of the sales team. -Creating new opportunities for our Account Executives and Account Managers -Establishing and developing positive business relationships -Providing high levels of customer service and support



SMS Masterminds

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Development Representative

  • Nov 2016 - Jul 2017

  Consistently top performer among sales development representatives pitching marketing solutions to small business owners across the United States and US territories. Handled special projects put forth by management while still exceeding my sales quota and raising the overall morale of the sales team. -Services existing accounts, while also establishing new accounts by planning and organizing daily -Establishing, developing and maintaining positive business and customer… Show more Consistently top performer among sales development representatives pitching marketing solutions to small business owners across the United States and US territories. Handled special projects put forth by management while still exceeding my sales quota and raising the overall morale of the sales team. -Services existing accounts, while also establishing new accounts by planning and organizing daily -Establishing, developing and maintaining positive business and customer relationships -Achieve personal sales quota of 25 appointments per week -Provide high levels of customer service and support -Develop business specific discounts to offer through companies nationwide Show less Consistently top performer among sales development representatives pitching marketing solutions to small business owners across the United States and US territories. Handled special projects put forth by management while still exceeding my sales quota and raising the overall morale of the sales team. -Services existing accounts, while also establishing new accounts by planning and organizing daily -Establishing, developing and maintaining positive business and customer… Show more Consistently top performer among sales development representatives pitching marketing solutions to small business owners across the United States and US territories. Handled special projects put forth by management while still exceeding my sales quota and raising the overall morale of the sales team. -Services existing accounts, while also establishing new accounts by planning and organizing daily -Establishing, developing and maintaining positive business and customer relationships -Achieve personal sales quota of 25 appointments per week -Provide high levels of customer service and support -Develop business specific discounts to offer through companies nationwide Show less



Seascape Beach Resort

• Aptos, CA

• Bellman

  • Apr 2014 - Nov 2016

  Seascape is the premier Santa Cruz luxury resort. Seascape provides everything to make your Santa Cruz lodging experience memorable, including a host of resort options and amenities. It all adds up to being one of the best Monterey Bay resort destinations experience. -Provided high levels of customer service in a fast paced work environment, helping on average a 700 guest a day -Represented the Seascape Beach Resort brand through greeting guest as they come and depart with… Show more Seascape is the premier Santa Cruz luxury resort. Seascape provides everything to make your Santa Cruz lodging experience memorable, including a host of resort options and amenities. It all adds up to being one of the best Monterey Bay resort destinations experience. -Provided high levels of customer service in a fast paced work environment, helping on average a 700 guest a day -Represented the Seascape Beach Resort brand through greeting guest as they come and depart with enthusiasm -Remained current and knowledgeable of hotel facilities and services to answer guest inquiries Show less Seascape is the premier Santa Cruz luxury resort. Seascape provides everything to make your Santa Cruz lodging experience memorable, including a host of resort options and amenities. It all adds up to being one of the best Monterey Bay resort destinations experience. -Provided high levels of customer service in a fast paced work environment, helping on average a 700 guest a day -Represented the Seascape Beach Resort brand through greeting guest as they come and depart with… Show more Seascape is the premier Santa Cruz luxury resort. Seascape provides everything to make your Santa Cruz lodging experience memorable, including a host of resort options and amenities. It all adds up to being one of the best Monterey Bay resort destinations experience. -Provided high levels of customer service in a fast paced work environment, helping on average a 700 guest a day -Represented the Seascape Beach Resort brand through greeting guest as they come and depart with enthusiasm -Remained current and knowledgeable of hotel facilities and services to answer guest inquiries Show less



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Poolside Service

  • Mar 2013 - Apr 2014

  Four Seasons as a company has grown from a single hotel to 102 in 43 countries, with a deeply instilled culture, personified by employees.For more than 50 years, the Four Seasons have built an unrivaled depth of reliability, trust and connection with guests. -Provide high levels of customer service to 1,000 guest per day on average -Observed and paroled pool in order to ensure the well being of guests -Provided excellent service consistent with the hotels standards operating… Show more Four Seasons as a company has grown from a single hotel to 102 in 43 countries, with a deeply instilled culture, personified by employees.For more than 50 years, the Four Seasons have built an unrivaled depth of reliability, trust and connection with guests. -Provide high levels of customer service to 1,000 guest per day on average -Observed and paroled pool in order to ensure the well being of guests -Provided excellent service consistent with the hotels standards operating procedures and brand -Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations Show less Four Seasons as a company has grown from a single hotel to 102 in 43 countries, with a deeply instilled culture, personified by employees.For more than 50 years, the Four Seasons have built an unrivaled depth of reliability, trust and connection with guests. -Provide high levels of customer service to 1,000 guest per day on average -Observed and paroled pool in order to ensure the well being of guests -Provided excellent service consistent with the hotels standards operating… Show more Four Seasons as a company has grown from a single hotel to 102 in 43 countries, with a deeply instilled culture, personified by employees.For more than 50 years, the Four Seasons have built an unrivaled depth of reliability, trust and connection with guests. -Provide high levels of customer service to 1,000 guest per day on average -Observed and paroled pool in order to ensure the well being of guests -Provided excellent service consistent with the hotels standards operating procedures and brand -Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations Show less