Experience

East Tennessee Children's Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Human Resources Assistant

  • Mar 2023 - Jul 2023

  Knoxville, Tennessee, United States Serving as the first point of contact for employees with human resource questions & as a substitute for the senior HR specialist. Handling of employee orientation & onboarding, processing I-9’s, W-4’s, background checks, & drug screens, updating employee information through status forms, as well as assisting in a broad array of HR functions, including personnel filings, documentation & record keeping, Workday HRIS implementation, & handling of sensitive information.



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Human Resources Assistant

  • Jan 2022 - Sep 2022

  Handled inbound and outbound calls from Amazon employees regarding COVID-19 leaves of absence, guided employees through the leave process while serving as the employee’s single point of contact throughout their leave of absence, handled of sensitive information, utilized case management systems for case processing, approval, and denial, review of past cases and reversal of case decisions, corrected pay issues, and escalated cases to management for review as needed. Worked with Amazon’s… Show more Handled inbound and outbound calls from Amazon employees regarding COVID-19 leaves of absence, guided employees through the leave process while serving as the employee’s single point of contact throughout their leave of absence, handled of sensitive information, utilized case management systems for case processing, approval, and denial, review of past cases and reversal of case decisions, corrected pay issues, and escalated cases to management for review as needed. Worked with Amazon’s Workforce Management to adjust schedules dependent upon call volumes. Exceeded performance expectations in all quality benchmarks. Gained a solid understanding of HR best practices and principles. Show less