Experience

Catholic Charities, Inc. Jackson, MS

• United States
• Individual and Family Services
• 1 - 100 Employee

• Network and Computer Admin/Facilities Manager

  • Dec 2019 - Present

• IT/Facilities Director

  • Dec 2019 - Present


Canopy Children's Solutions
• United States
• Individual and Family Services
• 100 - 200 Employee
• IT Support Specialist

  • Aug 2016 - Dec 2019


Pine Belt Mental Healthcare Resources

• Mental Health Care
• 100 - 200 Employee

• IT Support Technician

  • Aug 2012 - Aug 2016

  Identified, diagnosed, and resolved end-user computer, printer, software, e-mail, Internet, TCP/IP configuration and local-area network issues. Supported IP phone system. Supported backup server using Symantec Backup Exec 2014 software. Installed and configured VMware. Installed and configured Cisco 800 Series Routers, HP Procurve Switches and Cisco Aironet 1100 Wireless Access Points. Installed and supported Windows XP and Win7 operating systems and MS Office 2007/2010. Installed and supported Lenovo, HP, Sony and NexLink networked workstations and laptops. Installed and supported printers, local and networked. Installed and supported fax machines. Installed and configured CSpire and Verizon wireless connectivity on mobile laptops. Worked with Symantec antivirus and encryption software. One of three support technicians providing on-site support for 500+ end users throughout 41 facilities in 9 counties within central Mississippi. Used Best Practical’s Request Tracker (RT) to track support tickets. Worked on multiple time sensitive projects with Support Technicians, Network Engineer and IT Director. Performed PC and End User Windows 2008 Domain Migrations and Joins. Used Acronis imaging software for setup and deployment preparation of laptop and desktop workstations. Updated passwords and assigned group memberships in Active Directory. Coordinated and worked with vendors to resolve problems which requiring vendor support. Assisted with the I.T. department’s inventory controls including identification, data entry and physical tagging of equipment prior to deployment or during audits. Responsible for end-user equipment assessment and recommendations for replacement and/or upgrading. Managed user accounts for Netsmart TIER Electronic Health Records application. Worked with Reflection terminal emulator client software for AS/400 legacy application connectivity. Participated in weekly IT Department staff meetings. Show less



The University of Southern Mississippi

• United States
• Higher Education
• 700 & Above Employee

• Network Technician and Research Assistant

  • Jul 2011 - Aug 2012

  Assisted in maintaining computer systems for the College of Biological Sciences. Setup and maintained the departmental Drupal website. Installed lab equipment on workstations. Maintained multiple Wordpress sites for Faculty and grants. Setup and maintained Windows based ArcServer web server. Setup and maintained Linux based MapServer web server. Assisted in maintaining computer systems for the College of Biological Sciences. Setup and maintained the departmental Drupal website. Installed lab equipment on workstations. Maintained multiple Wordpress sites for Faculty and grants. Setup and maintained Windows based ArcServer web server. Setup and maintained Linux based MapServer web server.