Experience

IST Management

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Network Analyst

  • Mar 2017 - Present

  Utilized GotoAssist, Webex, and Ringcentral for remote service support for clients. Used RMA system through Sales Force to repair PDA and reduce cost to support department. Leveraged IST Suite for ticket documentation and troubleshooting SOP's. Administered RingCentral phone system to create users, maintain phones, and configure new hardware Performed basic hardware replacement for PCs, Laptops, and PDA's. Maintained and deployed Sentinel One Antivirus across the network to PC’s in the field. Analyzed and resolved technical issues for established networks, laptops, desktops, printers, and servers. Installed Microsoft SQL Server to create and manage client/server configurations. Performed remote OS upgrades from Win 7 to Win 10. Maintained, troubleshooted, and deployed proprietary packaging system Show less



Injured Gadgets

• shipping manager

  • Oct 2011 - Aug 2014

  Inspections of all foreign and domestic packages to ensure correct shipment content and optimal consistent customer satisfaction. Performed hardware upgrades on office computers ranging from motherboards, ram, hard processors, drive installation, software installation, software updates. Provided network support: broadband network setup, security camera link up, troubleshooting network connections Inspections of all foreign and domestic packages to ensure correct shipment content and optimal consistent customer satisfaction. Performed hardware upgrades on office computers ranging from motherboards, ram, hard processors, drive installation, software installation, software updates. Provided network support: broadband network setup, security camera link up, troubleshooting network connections



Ikea Atlanta

• Atlanta, Georgia, United States

• Function Support

  • May 2005 - Jan 2012

  Provided local product knowledge, tools, and resources to ensure all coworkers are Home Furnishing experts. Worked with the returns department to confirm items as they are returned and determine the best method to uphold the overall quality of the product. Identified and developed potential growth and improvements for efficient ways of working through cooperation within the store. Provided local product knowledge, tools, and resources to ensure all coworkers are Home Furnishing experts. Worked with the returns department to confirm items as they are returned and determine the best method to uphold the overall quality of the product. Identified and developed potential growth and improvements for efficient ways of working through cooperation within the store.