Treesia Nibbs
Customer Account Manager at Petrojam Limited- Claim this Profile
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Bio
Credentials
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Customer Service
Jamaica Customer Service AssociationJul, 2012- Sep, 2024
Experience
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Petrojam Limited
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Jamaica
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Oil and Gas
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100 - 200 Employee
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Customer Account Manager
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Dec 2019 - Present
In this position I intend to revolutionize the Customer Service experiece provided by Petrojam by consistently offering individualized solutions to customer issues and concerns. Added to the individual customer approach I have been engaging in the following activities:▪️Maintaining assigned customer and prospective customer files according to specified guidelines and producing regular scheduled reports in accordance with the strategic objectives of the department.▪️Conducting regular visits with assigned customers and completing customer visit reports for submission to the relevant departments.▪️Providing timely follow-up on sales enquiries and coordinating the sales process up to the point of delivery.▪️Liaising with the Accounting Department to expedite the daily collection of receivables▪️Maintaining good customer relations, tracking and resolved customer problems and complaints Show less
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Sales and Logistics Administrator
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Apr 2009 - Dec 2019
Liaised with the MIS Department to standardize product codes along with the process of order creation and correction, increasing the efficiency of the Pre- Order System Established the format for the creation of the consolidated sales report and the sales reconciliation report to assist in the process of forecasting by the Production Manager, Marketing Manager and SupervisorsUpgraded the current established database for the recording of loading tickets for accountability and tracking purposesResponsible for liaising with the Senior Supervisor, Marketing and Customer Service to establish the process of order validation; this is to safeguard consistent customer requests and efficient delivery of products at the loading rackPioneered the current entry methodology used for orders for SAP for the automated loading of trucks and customer billing; this ensures the delivery fuel to the varying marketing companiesTasked with preparing daily consolidated sales report for the Marketing Manager and Supervisors.Strengthened the periodic reports presented to the Senior Supervisor, Marketing and Customer Service Show less
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Accounting Clerk
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Oct 2008 - Apr 2009
Tasked with preparing the bank reconciliation of all bank accounts and conducted the daily lodgmentsPrepared monthly banking journals and updated confidential journal information into SAP databaseResponsible for the management and distribution of petty cash, preparing reimbursement of float and receipts and preparing packs for approvalCharged with preparing daily lodgement and and cash reports
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Education
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2012 - 2014
The University of the West Indies, Mona
Master of Business Administration (M.B.A.), International Business -
2004 - 2008
University of Technology, Jamaica
Bachelor of Business Administration (B.B.A.), Finance and Marketing
Community
