Group Sales Manager

Corporate Group Sales Manager

• Sep 2019 - Mar 2020

Corporate & Government Sales Manager

• Mar 2017 - Sep 2019

Crowne Plaza Arlington Crowne Plaza Arlington

Sales Manager

• Jun 2016 - Mar 2017

• Establish client base of organizations, associations, social groups, and corporate businesses through direct outside and inside sales, in order to secure business for the hotel. • Manage daily schedule to achieve strategic administrative and tactical sales execution. • Develop and maintain relationships with key clients in order to produce group and/or convention business. • Negotiate guest room rates, meeting room rental, function space, and hotel services. • Actively participate in various industry networking groups. Show less

Front Desk Associate

• Jan 2013 - Jun 2016

• Maximized revenues by partnering with the general manager to forecast rates based on market trends. • Resolved guests inquiries, concerns and expectations by providing excellent customer service. • Trained and assisted in new hire staff development and skill growth • Experienced in accounting functions such as account payable/receivables. • Helped coordinate group activities and events. • Maximized revenues by partnering with the general manager to forecast rates based on market trends. • Resolved guests inquiries, concerns and expectations by providing excellent customer service. • Trained and assisted in new hire staff development and skill growth • Experienced in accounting functions such as account payable/receivables. • Helped coordinate group activities and events.

Service Coordinator

• May 2011 - Nov 2015

• Worked as a team leader, leading team members to perform technical duties and tasks. • Managed inventory for store products such as tires, wheels and accessories. • Provided friendly customer service by giving accurate product information and tailored recommendations. • Identified customer needs and delivered effective solutions to problems. • Worked safely to maintain industry and company standards to assure safety to all customers. • Worked as a team leader, leading team members to perform technical duties and tasks. • Managed inventory for store products such as tires, wheels and accessories. • Provided friendly customer service by giving accurate product information and tailored recommendations. • Identified customer needs and delivered effective solutions to problems. • Worked safely to maintain industry and company standards to assure safety to all customers.