Experience

Ventrata

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Business Development Representative

  • Nov 2023 - Present



Highgate

• United States
• Hospitality
• 700 & Above Employee

• Complex Director of Front Office for Hilton Garden Inn & Fairfield Inn and Suites

  • Jan 2023 - Sep 2023

• Complex Front Office Manager for Hilton Garden Inn & Fairfield Inn and Suites

  • Sep 2022 - Jan 2023

  Key West, Florida, United States



Casa Marina Key West, Curio Collection by Hilton

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Feb 2022 - Sep 2022

  Key West, Florida, United States



Guest Services, Inc.

• United States
• Hospitality
• 400 - 500 Employee

• Director of Operations

  • Oct 2019 - Feb 2022

  Flamingo, Florida, United States



Stampede Excursions

• United States
• Travel Arrangements

• General Manager

  • May 2019 - Oct 2019

  Healy, Alaska

• Guest Relations Manager

  • May 2018 - May 2019

  Healy, Alaska



Denali Bluffs Hotel

• Front Office Manager

  • Apr 2017 - Oct 2017

  Denali National Park, AK Seasonal position managing Front Office. Responsibilities includes scheduling/training/supervision of 6 Front Desk employees. Weekly invoicing of groups. Monitoring of OTA's (Expedia/Booking.Com) to ensure allocations are correct. Proactively anticipating and resolving guest service concerns.



MT RAINIER GUEST SERVICES

• General Manager

  • Oct 2016 - Apr 2017

  National Park Inn Seasonal position managing a 25 room historic hotel. Scheduling/supervision/training of all Front Desk, Housekeeping, General Store, and restaurant staff. Monitoring of budget v payroll daily to ensure maximum profit and budget goals are met. Development of special menus for holidays.

• Front Desk Manager

  • Mar 2016 - Oct 2016

  Paradise Inn, WA Training, scheduling, supervision, of all Front Desk/Porter/Overnight employees.



MT RAINIER GUEST SERVICES

• Front Desk Manager

  • Apr 2015 - Oct 2015

  United States Training, scheduling, supervision, of all Front Desk/Porter/Overnight employees.



Hotel Park City

• United States
• Hospitality
• 1 - 100 Employee

• Night Auditor

  • Aug 2014 - Apr 2015

  United States Performed nightly security walks, compiled and assisted with accounting paperwork, resolved any overnight issues without the assistance of management, and helped guests with early departures or late arrivals.



Deer Valley Resort

• United States
• Travel Arrangements
• 500 - 600 Employee

• Guest Service Representative

  • Dec 2013 - Aug 2014

  United States Acted as Person-In-Charge coordinating maintenance, concierge, and other duties in absence of General Manager. Assisted in development and construction of a Front Desk when hotel split from previous hotel it has been attached to.



Ocean Reef Club

• United States
• Hospitality
• 300 - 400 Employee

• Night Auditor

  • Jan 2013 - Dec 2013

  Key Largo, FL Seasonal position - turned into year round. Compiled all nightly paperwork for accounting. Assisted with any late night guest service issues/arrivals/departures. Produced nightly summary of all hotel arrivals/departures/stayovers, detailed VIP Information, event information, groups information, and outlet hours - distributed to entire club.