Volunteer Coordinator

• Aug 2018 - Present

- Coordinating volunteers for multiple events including Halifax Buskers Festival and Ha!ifax Comedy Fest by: - Recruiting volunteers for a number of roles through a number of sources including past volunteers, and local organizations such as schools and other not-for-profits - Scheduling volunteers and coordinating on-site at events - Providing continuous communication to volunteers through email, phone, and text o Maintaining database of volunteer information and activity -… Show more - Coordinating volunteers for multiple events including Halifax Buskers Festival and Ha!ifax Comedy Fest by: - Recruiting volunteers for a number of roles through a number of sources including past volunteers, and local organizations such as schools and other not-for-profits - Scheduling volunteers and coordinating on-site at events - Providing continuous communication to volunteers through email, phone, and text o Maintaining database of volunteer information and activity - Supporting other event staff and functions by: - Monitoring venues and sites to ensure safety, organization and order - Liaising and maintaining relationships with surrounding businesses and partners - Maintaining lines of communications with headquarters and other area leads over radio - Supporting all other necessary areas and functions such as set-up, maintenance, and tear-down Show less - Coordinating volunteers for multiple events including Halifax Buskers Festival and Ha!ifax Comedy Fest by: - Recruiting volunteers for a number of roles through a number of sources including past volunteers, and local organizations such as schools and other not-for-profits - Scheduling volunteers and coordinating on-site at events - Providing continuous communication to volunteers through email, phone, and text o Maintaining database of volunteer information and activity -… Show more - Coordinating volunteers for multiple events including Halifax Buskers Festival and Ha!ifax Comedy Fest by: - Recruiting volunteers for a number of roles through a number of sources including past volunteers, and local organizations such as schools and other not-for-profits - Scheduling volunteers and coordinating on-site at events - Providing continuous communication to volunteers through email, phone, and text o Maintaining database of volunteer information and activity - Supporting other event staff and functions by: - Monitoring venues and sites to ensure safety, organization and order - Liaising and maintaining relationships with surrounding businesses and partners - Maintaining lines of communications with headquarters and other area leads over radio - Supporting all other necessary areas and functions such as set-up, maintenance, and tear-down Show less

Decor Operations Supervisor

• May 2023 - Nov 2023

Decor Specialist

• May 2022 - Jul 2023

- Creating, decorating and executing events according to client requests and specifications. - Coordinating with Sales and Logistics teams to prepare, package and deliver decor and other event products according to customer orders; removing, organizing, and storing product after events. - Leading team members in multiple areas of operations to ensure customer satisfaction in event production, and product care and organization in warehouses.

Volunteer Outreach Coordinator

• Feb 2023 - May 2023

- Recruited volunteers for various roles in the 2023 East Coast Music Awards by researching and engaging local organizations, and by representing East Coast Music Association to engage the public at events. - Collaborated with the Volunteer Manager to develop strategy and appropriate messaging for various sources and audiences. - Coordinated with all departments to ensure the need for volunteers within those departments were met. - Served as a point of contact for existing and… Show more - Recruited volunteers for various roles in the 2023 East Coast Music Awards by researching and engaging local organizations, and by representing East Coast Music Association to engage the public at events. - Collaborated with the Volunteer Manager to develop strategy and appropriate messaging for various sources and audiences. - Coordinated with all departments to ensure the need for volunteers within those departments were met. - Served as a point of contact for existing and prospective volunteers, as well as for the general public. Maintained membership information and schedules and in the shared database BetterImpact. Show less - Recruited volunteers for various roles in the 2023 East Coast Music Awards by researching and engaging local organizations, and by representing East Coast Music Association to engage the public at events. - Collaborated with the Volunteer Manager to develop strategy and appropriate messaging for various sources and audiences. - Coordinated with all departments to ensure the need for volunteers within those departments were met. - Served as a point of contact for existing and… Show more - Recruited volunteers for various roles in the 2023 East Coast Music Awards by researching and engaging local organizations, and by representing East Coast Music Association to engage the public at events. - Collaborated with the Volunteer Manager to develop strategy and appropriate messaging for various sources and audiences. - Coordinated with all departments to ensure the need for volunteers within those departments were met. - Served as a point of contact for existing and prospective volunteers, as well as for the general public. Maintained membership information and schedules and in the shared database BetterImpact. Show less

Marketing and Communications Coordinator

• Jan 2023 - May 2023

Contract position for Unison Choruses Canada's national, quadrennial weekend event for Canadian 2SLGBTQIA+ choruses. - Developed and executed strategic communications plan for the 2023 Unison Festival in Halifax, Nova Scotia - Created and published content for all Unison social media channels and newsletters - Coordinated with local publicists and news reporters by writing copy and providing information for news releases, and by assisting the coordination of media appearances -… Show more Contract position for Unison Choruses Canada's national, quadrennial weekend event for Canadian 2SLGBTQIA+ choruses. - Developed and executed strategic communications plan for the 2023 Unison Festival in Halifax, Nova Scotia - Created and published content for all Unison social media channels and newsletters - Coordinated with local publicists and news reporters by writing copy and providing information for news releases, and by assisting the coordination of media appearances - Coordinated with videographer to write and produce promotional video content. Show less Contract position for Unison Choruses Canada's national, quadrennial weekend event for Canadian 2SLGBTQIA+ choruses. - Developed and executed strategic communications plan for the 2023 Unison Festival in Halifax, Nova Scotia - Created and published content for all Unison social media channels and newsletters - Coordinated with local publicists and news reporters by writing copy and providing information for news releases, and by assisting the coordination of media appearances -… Show more Contract position for Unison Choruses Canada's national, quadrennial weekend event for Canadian 2SLGBTQIA+ choruses. - Developed and executed strategic communications plan for the 2023 Unison Festival in Halifax, Nova Scotia - Created and published content for all Unison social media channels and newsletters - Coordinated with local publicists and news reporters by writing copy and providing information for news releases, and by assisting the coordination of media appearances - Coordinated with videographer to write and produce promotional video content. Show less

Marketing Assistant

• Feb 2020 - Feb 2021

- Maintained social media accounts including Facebook, Twitter and Instagram by planning, writing and scheduling original content - Maintained and updated websites - Developed content for weekly newsletters and publishing using SimplyCast and MailChimp - Acted as first point of contact for written communications via email and social media direct messages - Created graphic design materials including posters (digital and print), spreads (digital and print) and visuals for social media - Maintained social media accounts including Facebook, Twitter and Instagram by planning, writing and scheduling original content - Maintained and updated websites - Developed content for weekly newsletters and publishing using SimplyCast and MailChimp - Acted as first point of contact for written communications via email and social media direct messages - Created graphic design materials including posters (digital and print), spreads (digital and print) and visuals for social media

Marketing and Communications Coordinator - FINKids

• Aug 2019 - Nov 2019

Marketing and Communications Coordinator for the FIN Kids Program at FIN Atlantic International Film Festival (AIFF). - Monitored and tracked various media for pieces related to FIN AIFF, including print and online news outlets, as well as social media channels. - Wrote and scheduled content for FIN AIFF social media channels including Twitter, Instagram, Facebook, LinkedIn and YouTube. - Captured live coverage of FIN AIFF events including FIN Outdoor screenings, FIN Atlantic… Show more Marketing and Communications Coordinator for the FIN Kids Program at FIN Atlantic International Film Festival (AIFF). - Monitored and tracked various media for pieces related to FIN AIFF, including print and online news outlets, as well as social media channels. - Wrote and scheduled content for FIN AIFF social media channels including Twitter, Instagram, Facebook, LinkedIn and YouTube. - Captured live coverage of FIN AIFF events including FIN Outdoor screenings, FIN Atlantic International Film Festival, and FIN Kids workshops and screenings. Show less Marketing and Communications Coordinator for the FIN Kids Program at FIN Atlantic International Film Festival (AIFF). - Monitored and tracked various media for pieces related to FIN AIFF, including print and online news outlets, as well as social media channels. - Wrote and scheduled content for FIN AIFF social media channels including Twitter, Instagram, Facebook, LinkedIn and YouTube. - Captured live coverage of FIN AIFF events including FIN Outdoor screenings, FIN Atlantic… Show more Marketing and Communications Coordinator for the FIN Kids Program at FIN Atlantic International Film Festival (AIFF). - Monitored and tracked various media for pieces related to FIN AIFF, including print and online news outlets, as well as social media channels. - Wrote and scheduled content for FIN AIFF social media channels including Twitter, Instagram, Facebook, LinkedIn and YouTube. - Captured live coverage of FIN AIFF events including FIN Outdoor screenings, FIN Atlantic International Film Festival, and FIN Kids workshops and screenings. Show less

Special Events Coordinator

• Sep 2017 - Nov 2017

- Monitored the execution of events by directing and coordinating staff, suppliers and guests - Represented the organization at various affiliate events, including the Heritage Hockey Association and RCS Construction Invitational charity fund raiser golf tournaments - Assisted in the management and execution of international client visits including scheduling and arranging accommodations and transportation - Collaborated with graphic designer to produce promotional materials for… Show more - Monitored the execution of events by directing and coordinating staff, suppliers and guests - Represented the organization at various affiliate events, including the Heritage Hockey Association and RCS Construction Invitational charity fund raiser golf tournaments - Assisted in the management and execution of international client visits including scheduling and arranging accommodations and transportation - Collaborated with graphic designer to produce promotional materials for social media and advertising space in the Chronicle Herald - Utilized a variety of project management tools, including Trello and visual boards to ensure timelines were met - Organized and implemented a variety of on-site and off-site events, including the Find Your Future Open House event which attracted 500 people (tripled attendees from prior year) - Managed event budgets using spreadsheets and stayed under budget by securing sponsors and leveraging quotes from suppliers

Marketing Assistant

• Apr 2016 - Aug 2017

- Developed and distributed communication materials, such as press releases, newsletters and event briefs - Revised and edited documents on behalf of various departments to ensure brand consistency Liaised with media partners and agencies to generate prospective leads for the sales team - Collaborated with graphic designer to produce promotional materials Acted as photographer at various events and uploaded to social media platforms including Instagram - Corresponded with… Show more - Developed and distributed communication materials, such as press releases, newsletters and event briefs - Revised and edited documents on behalf of various departments to ensure brand consistency Liaised with media partners and agencies to generate prospective leads for the sales team - Collaborated with graphic designer to produce promotional materials Acted as photographer at various events and uploaded to social media platforms including Instagram - Corresponded with associates in Germany to translate video transcripts Developed bi-weekly progress reports on property development which was distributed to partners and investors

Karaoke Host

• May 2015 - Dec 2015

- Acted as an MC to introduce performers and promote sales & specials - Built positive rapport with customers - Constructed and deconstructed sound equipment systems nightly - Utilized specialized software to organize music and queue of performers and solo performances - Acted as an MC to introduce performers and promote sales & specials - Built positive rapport with customers - Constructed and deconstructed sound equipment systems nightly - Utilized specialized software to organize music and queue of performers and solo performances

Collector

• Mar 2015 - Sep 2015

- Maintained file record systems using specialized software - Contacted bill debtors by phone and mail to arrange payment of outstanding balances - Researched internet resources to locate contact points for debtors - Strictly adhered to Federal and Provincial laws regarding bill collection - Operated virtual telephone and switchboard as well typing and data entry using a high degree of accuracy - Maintained file record systems using specialized software - Contacted bill debtors by phone and mail to arrange payment of outstanding balances - Researched internet resources to locate contact points for debtors - Strictly adhered to Federal and Provincial laws regarding bill collection - Operated virtual telephone and switchboard as well typing and data entry using a high degree of accuracy

Customer Service Representative

• Mar 2014 - Mar 2015

- Received telephone calls; answered questions regarding billing and cable services including digital television, home phone, internet services and used product knowledge to troubleshoot issues - Maintained customer accounts using specialized software - Investigated and resolved concerns to ensure customer satisfaction - Processed credit card payments as well as operated switchboard and directed phone calls to appropriate departments - Ensured compliance to privacy standards at all… Show more - Received telephone calls; answered questions regarding billing and cable services including digital television, home phone, internet services and used product knowledge to troubleshoot issues - Maintained customer accounts using specialized software - Investigated and resolved concerns to ensure customer satisfaction - Processed credit card payments as well as operated switchboard and directed phone calls to appropriate departments - Ensured compliance to privacy standards at all times Show less - Received telephone calls; answered questions regarding billing and cable services including digital television, home phone, internet services and used product knowledge to troubleshoot issues - Maintained customer accounts using specialized software - Investigated and resolved concerns to ensure customer satisfaction - Processed credit card payments as well as operated switchboard and directed phone calls to appropriate departments - Ensured compliance to privacy standards at all… Show more - Received telephone calls; answered questions regarding billing and cable services including digital television, home phone, internet services and used product knowledge to troubleshoot issues - Maintained customer accounts using specialized software - Investigated and resolved concerns to ensure customer satisfaction - Processed credit card payments as well as operated switchboard and directed phone calls to appropriate departments - Ensured compliance to privacy standards at all times Show less

Lead Guest Service Agent

• Oct 2012 - May 2013

- Greeted and assisted guests upon arrival to the spa which also included making reservations and confirming appointments using specialized software ensuring high level of guest satisfaction - Provided information on spa facilities, services, and retail products - Customer service focused to ensure that all guest concerns were resolved promptly - Performed administrative duties such as faxing, filing, photocopying, telephone and data entry - Updated website content and uploaded… Show more - Greeted and assisted guests upon arrival to the spa which also included making reservations and confirming appointments using specialized software ensuring high level of guest satisfaction - Provided information on spa facilities, services, and retail products - Customer service focused to ensure that all guest concerns were resolved promptly - Performed administrative duties such as faxing, filing, photocopying, telephone and data entry - Updated website content and uploaded photos using WordPress publishing platform - Prepared product orders and received shipments - Processed cash, debit and credit transactions as well as nightly cash reconciliation - Opened and closed facility ensuring procedures and standards were followed Show less - Greeted and assisted guests upon arrival to the spa which also included making reservations and confirming appointments using specialized software ensuring high level of guest satisfaction - Provided information on spa facilities, services, and retail products - Customer service focused to ensure that all guest concerns were resolved promptly - Performed administrative duties such as faxing, filing, photocopying, telephone and data entry - Updated website content and uploaded… Show more - Greeted and assisted guests upon arrival to the spa which also included making reservations and confirming appointments using specialized software ensuring high level of guest satisfaction - Provided information on spa facilities, services, and retail products - Customer service focused to ensure that all guest concerns were resolved promptly - Performed administrative duties such as faxing, filing, photocopying, telephone and data entry - Updated website content and uploaded photos using WordPress publishing platform - Prepared product orders and received shipments - Processed cash, debit and credit transactions as well as nightly cash reconciliation - Opened and closed facility ensuring procedures and standards were followed Show less