Experience

New York City 311

• Government Administration
• 1 - 100 Employee

• Operator

  • Jul 2014 - Present



32-26

• Operations Manager

  • Feb 2013 - Feb 2014



Catholic Charities Neighborhood

• Program Manager

  • May 2011 - Dec 2012

  Oversee the daily operation of an Individualized Residential Alternative Apartment Program and a Supportive Housing program in accordance with state and federal regulatory standards Conduct internal audits of Residential programs within CCNS in Brooklyn and Queens Conduct investigations in regards to injuries of unknown origin and provide an investigatory report to Incident Review Committee with recommendations based on findings Responsible for the screening of Direct Service Professionals which include background checks, interviewing and hiring. Fiscally responsible for a budget of $300,000 annually to ensure day to day operations are met Lead weekly clinical team meetings where success planning for individuals are discussed Provide Money Management Assessments to determine individuals understanding of funds Show less



PSCH INC

• Program Manager

  • Dec 2008 - May 2011

  the daily function of two Individualized Residential Alternative houses in accordance with State and Federal regulationsMaintain accurate consumer records to ensure OPWDD regulatory standardsEnsuring Residential programs were citation free and NYS audit readyProvide training and development to 2 Assistant Managers, 2 shift supervisors and a staff of 12 direct care counselors Conduct monthly and weekly supervision of individuals and staff to ensure valued outcomes are followedProvide monthly in-services to residential staff on state and federal regulationsResponsible for the reconciliation of Petty Cash fundsPerform money management assessments annually to determine consumer cash handling capabilitiesProgram trend report conducted annually to analyze trends in regards to incidents, staffing and programming Show less

• Assistant Residence Manager

  • Apr 2008 - Dec 2008

  Assist the Residence Manager in the daily operation of two Residential Programs Conduct monthly supervision with staff and consumersMaintain accurate consumer records to ensure OMRDD regulationsProvide monthly QMRP notes on valued outcome status on consumers



PSCH

• Non-profit Organizations
• 100 - 200 Employee

• Senior Medicaid Service Coordinator/Reshab Supervisor

  • Jan 2007 - Apr 2008

  Advocate and oversee a caseload of 25 developmentally disable individuals to ensure Medicaid funded services are effectively rendered Supervise a unit of four in home residential coordinators to ensure personal valued outcomes Participate in the hiring process; interview prospective applicants for employment and make recommendations Conduct and coordinate annual meetings to determine individuals progress within Medicaid funded programs and residential facilities Member of the family reimbursement committee which provided funded to families in Brooklyn and Queens Member of the Incident Review Committee which analyzed incidents involving individuals agency wide Show less



Johnson & Wales University

• United States
• Higher Education
• 700 & Above Employee

• Student Academic Services

  • Apr 2006 - Nov 2006

  Provide guidance for students re-instating into the University Culinary and Graduate programs Graduation specialist for the Culinary Arts and Graduate School at the Providence Campus Provide support to front desk and student academic/financial services call center Manage diploma activities as it relates to Graduation for Providence and Charleston Campus Responsible for instructing a course to freshman students in regards to the Academic service process function Worked with a graduation team to coordinate Commencement services for graduating students Show less



Santander Bank, N.A.

• United States
• Banking
• 700 & Above Employee

• Customer Service Support Leader

  • Jan 2003 - Apr 2006

  as an intermediary between customer service agents and management to help resolve customer issues Take escalated calls to assist customers who feel they have not received a satisfactory solution to their issue and find a possible resolution Provide coaching to service agents and agents abroad in India in regards to delivering customer service Co-Captain of the Good to Great initiative in New England and Mid Atlantic Worked on several committees which included the reward and recognition program, implementation of Wave camp and strengthening the ability of Sovereign Direct oversee agents in India Worked with Sovereign Direct Premier clients to successfully assist with account transactions and bank transfer Assisted clients with bank loans with regards to consumer home mortgages and auto loan accounts Show less



Salomon Smith Barney

• Summer Intern

  • Jun 1998 - Aug 1999

  Assisted with transition planning for Asset Management as it relates to the merger of Travelers and Citigroup Facilitated client inquiries concerning newly acquired accounts by issuing approved Informational company publications that simplified new policies and procedures Research daily account transfers for accuracy by using Financial Counselor Inquiry Systems Prepared analysis reports summarizing monthly account activity using system queries Assisted with transition planning for Asset Management as it relates to the merger of Travelers and Citigroup Facilitated client inquiries concerning newly acquired accounts by issuing approved Informational company publications that simplified new policies and procedures Research daily account transfers for accuracy by using Financial Counselor Inquiry Systems Prepared analysis reports summarizing monthly account activity using system queries