Experience

Children's Home Association of Illinois

• United States
• Individual and Family Services
• 100 - 200 Employee

• Client Services Manager

  • Dec 2019 - Present

• Atlantis Assistant Coordinator

  • Feb 2016 - Dec 2019

• Crisis Intervention Specialist / Residential Counselor

  • Aug 2012 - Feb 2016



Owen Nursery

• United States
• 1 - 100 Employee

• CSR

  • Feb 2012 - May 2012

  Assist customers over the phone with mail order catalog questions and orders. Assist customers over the phone with mail order catalog questions and orders.



Hot Topic

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Aug 2005 - May 2011

  Assisted Store Manager in all store responsibilities including scheduling, training, mentoring, and monitoring part-time employees in a fast paced, music influenced retail store. Assisted Store Manager in all store responsibilities including scheduling, training, mentoring, and monitoring part-time employees in a fast paced, music influenced retail store.



Illinois State University

• United States
• Higher Education
• 700 & Above Employee

• Lab Monitor

  • Aug 2007 - Jan 2009

  Oversaw and assisted students and peers in technology based lab. Rectified issues with computers, various printers, and other print-based equipment. Oversaw and assisted students and peers in technology based lab. Rectified issues with computers, various printers, and other print-based equipment.



AFFINA

• United States
• Graphic Design

• Customer Service Representative

  • Apr 2003 - Jul 2004

  Hired to take inbound calls for Eureka Vacuum Co, and Electrolux. Assisted customers with troubleshooting, repairs, purchases, and other questions regarding various products and services. Hired to take inbound calls for Eureka Vacuum Co, and Electrolux. Assisted customers with troubleshooting, repairs, purchases, and other questions regarding various products and services.



CDSC Video Productions

• Videographer

  • Sep 2002 - Mar 2003

  Assisted owner and other employees with construction, production, and manufacturing of specialized wedding videos, video yearbooks, slideshows, film and tape transfer, format conversions, duplications, etc. Assisted owner and other employees with construction, production, and manufacturing of specialized wedding videos, video yearbooks, slideshows, film and tape transfer, format conversions, duplications, etc.



Afni

• Philippines
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Service Representative

  • May 2001 - Jul 2002

  Inbound phone representative for Sprint. Responsible for assisting clients with troubleshooting procedures, scheduling technician visits, and account changes. Inbound phone representative for Sprint. Responsible for assisting clients with troubleshooting procedures, scheduling technician visits, and account changes.