Experience

Worlds of Fun

• United States
• Amusement Parks and Arcades
• 100 - 200 Employee

• Information Technology Manager

  • Jun 2020 - Present



Cedar Point Amusement Park

• United States
• Entertainment Providers
• 400 - 500 Employee

• IT Systems Support Supervisor

  • Jun 2018 - Jun 2020



Valleyfair Amusement Park

• United States
• Entertainment Providers
• 100 - 200 Employee

• Systems Administrator

  • Jul 2016 - Jun 2018

  -Install, configure and upgrade desktop, laptop, and related equipment.-Diagnose and troubleshoot both common and unusual hardware and software problems.-Perform preventative maintenance on PC equipment and install required software patches.-Ensure the connectivity of PCs, laptops and other computing devices to both the LAN and WAN.-Perform network and administration/maintenance with active directory and exchange.-Monitor network and servers. -Install, configure and upgrade desktop, laptop, and related equipment.-Diagnose and troubleshoot both common and unusual hardware and software problems.-Perform preventative maintenance on PC equipment and install required software patches.-Ensure the connectivity of PCs, laptops and other computing devices to both the LAN and WAN.-Perform network and administration/maintenance with active directory and exchange.-Monitor network and servers.



Better Homes and Gardens Real Estate Kansas City Homes

• United States
• Real Estate
• 300 - 400 Employee

• IT Technician

  • Aug 2015 - Aug 2016

  -Primary Help Desk-Antivirus Administrator-Printers-Shared Computers Administrator-Agent Technology Administrator-Network/Active Directory Administration-Software Administration -Primary Help Desk-Antivirus Administrator-Printers-Shared Computers Administrator-Agent Technology Administrator-Network/Active Directory Administration-Software Administration



Worlds of Fun

• United States
• Amusement Parks and Arcades
• 100 - 200 Employee

• IT Technician

  • Mar 2015 - Aug 2016

  Monitors various computer systems, handles IS help desk calls and responds to end user requests.Collaborates with IS experts on the resolution of problem and supports desktop and point of sales equipment. Monitors various computer systems, handles IS help desk calls and responds to end user requests.Collaborates with IS experts on the resolution of problem and supports desktop and point of sales equipment.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• AppleCare At Home Advisor

  • Aug 2013 - Sep 2014

  Field inbound telephone calls and chats to assist, and educate customers about problems they may be experiencing with their iOS devices. Field inbound telephone calls and chats to assist, and educate customers about problems they may be experiencing with their iOS devices.



Suddenlink Communications

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support CCRII

  • Aug 2010 - Jun 2013

  Resolve customers video, data, and telephony issues using world class customer servce Resolve customers video, data, and telephony issues using world class customer servce



Saint Joseph School District

• Internship

  • Sep 2009 - May 2010

  Perform hardware and software repair as well as general maintenance on Mac and Windows based computers. Image computers using a UNIX based imaging server to prepare machines for deployment across the district. Perform hardware and software repair as well as general maintenance on Mac and Windows based computers. Image computers using a UNIX based imaging server to prepare machines for deployment across the district.