VP of Operations

• Nov 2022 - Present

VP of Production and Logistics

• Jan 2020 - Nov 2022

• Collaborate with operational leadership to drive profitability and exceed customer service levels. • Develop the budget for warehouse operations ensuring the development of strategic plans and objectives. • Work with Operational Directors and Finance Team to accurately forecast financial performance and deliver results in accordance with the annual operation plan. • Oversee and mentor Operational Directors and collaborate with other organizational leaders. • Actively participate in operations and brief leadership on issues and provide effective updates on the performance of the distribution facility. • Examine data and industry trends to create improved processes and procedures to generate higher performance and customer satisfaction. • Review and evaluate all key performance indicators (KPIs) and metrics on an ongoing basis, including financial reports. • Conduct vendor warehouse visits throughout the year to review all aspects of the operation, including financial performance, customer experience, teammate engagement, service execution and compliance to company standards. • Identify opportunities for improvement and develop action plans for implementation. • Improved fulfillment lead times from 5~6 business days to 1~2 business days by implementing new WMS software and hardware.

Director of Operations

• Jun 2016 - Dec 2019

Lead over 28 team members in two warehouses to manage daily e-commerce, shipping, freight processes, inventory administration, and contract negotiations for small freight delivery processes according to internal quality standards. Oversee the management and escalation of major issues related to warehousing and logistics operations. Key Achievements • Contributed to reductions in supplies lead times from six to one and a half weeks as a result of successfully establishing the first internal warehouse and building a distribution network in the US. • Led the reduction of air shipping costs by $2M in 2018 through effective optimization of internal operations and processes. • Enhanced warehousing operations outcomes as a result of the timely establishment of 3PL warehouses outside the US in 2019. • Improved the financial performance of the organization by organizing and completing over $1M reimbursements for customs and tariffs. • Drove improvements in the accuracy of inventory management processes through the introduction of a new warehouse management system. • Spearheaded the adoption of a new set of KPIs covering web store and distributors shipping operations. • Led the reduction of potential tariffs and duties by effectively auditing the product HTS codes and revising over half of the codes used on imported products. • Oversaw the transition of the organization’s e-commerce platform as part of continuous improvement initiatives. https://www.ui.com/

VP of Operations

• Oct 2015 - Jun 2016

Coordinated all inbound and outbound logistics, warehousing and fulfillment operations and associated global operations of the organization at the Shenzhen, China office. Key Achievements • Slashed average fulfillment times by 20% as a result of the successful introduction of an innovative rewards system and KPIs for the fulfillment line. • Utilized the warehouse to establish a 3PL system and corresponding major performance indicators for the first client. • Enhanced accuracy in inventory counts and order picking as a result of implementing a new warehouse management system. • Led a team of over 25 members to execute daily operations by fostering collaboration and implementing standard operating procedures

Quality Assurance / Compliance Manager

• Oct 2013 - Oct 2015

Drove business development initiatives by managing the acquisition and marketing of new products and product lines in the manufacturing facility. Oversaw internal and external audits of the manufacturing facility by providing the required information and ensuring full compliance with recommendations. Key Achievements • Reduced average time for testing products by 20% through the successful development and implementation of an innovative testing program. • Improved client satisfaction levels and reduced average support time by implementing the infrastructure for vendors to download and test the organization’s protocols. • Attained membership in the C-TPAT program as a result of consistent compliance with relevant regulatory frameworks. • Enhanced the quality of products as a result of organizing testing by potential clients and addressing all concerns from existing customers. • Coordinated the development and adoption of a comprehensive quality manual to allow vendors to spot and address quality problems during the manufacturing process. • Contributed to improvements in the human resource performance for the Shanghai office by providing specialized training, coaching and mentoring services to over ten staff. http://www.spgcompany.com/spg/

Director of Operations

• Dec 2010 - Oct 2013

Directed the implementation of strategies to improve logistics, shipping, and distribution outcomes, inclusive of cost minimization campaigns, postponement processes, and serialization opportunities. Established and maintained logistics operations as a result of setting up and maintaining a team of third-party service providers, establishing standard operating procedures, and providing technical support. Key Achievements • Executed a shipping project for a product worth over $32M in 2012 by leading cross-functional teams to adhere to SOPs. • Enhanced efficiency in service delivery to clients by leading the design and adoption of new software for managing operations. • Aligned the organization’s product tracking software with the growing needs of clients as part of continuous improvement campaigns. http://www.egintl.com/

Director of China Operations

• Jan 2010 - Dec 2010

Contributed to human resource management in the China office by overseeing the performance of over 12 staff members, facilitating the onboarding process for new employees, and determining key performance indicators. Ensured effective execution of operational processes, including logistics and shipping. Key Achievements • Streamlined purchasing process for the office by evaluating all incoming purchase orders and margin analysis. • Contributed to improvements in the outcomes of the Chinese and related operations by implementing quality assurance standards. • Spearheaded the introduction of cost-effective processes of shipping products between the Chinese and US offices. http://www.egintl.com/

Shipping Mananger

• Apr 2008 - Jan 2010

Controlled entire company's in-house shipping division's shipping processes, including company controls and ocean and air freight. Worked directly with overseas shipping partners obtaining and providing correct documentation for international shipments. Responsible for obtaining correct shipping documentation for every company air shipment or sea shipment coming from China factories to United States and other countries. Reviewed shipping documentation, confirmed products descriptions, prices, and harmonized tariff codes before submitting to US Customs. Reviewed Classification and Product Value on Commercial Invoices before US Customs Submittal - Familiarity with Harmonized Tariff Classifications. http://www.egintl.com/

Warehouse Manager

• Aug 2004 - Apr 2008

Managed warehouse inventory, organizing and managing incoming and outgoing shipping activities to ensure accuracy, completeness, and good condition of items. Investigated and resolve any problems with incomplete or damaged items. Planned, organized, and directed daily workflow of warehouse activities. Managed 5 -7 warehouse staff and organized work schedules. Responsible for timely delivery of goods to customers. http://www.egintl.com/