Experience

Stan Hywet Hall & Gardens

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Director of Guest Operations

  • Jul 2021 - Present

  - Manage guest services staff- Lead point of contact for contracted security staff- Manage group sales department- Chair of the Safety Committee- Maintain excellent customer service standards and mitigate guest issues- Recruit, hire and train staff- Manage organizational goals and budget for guest services and group sales departments- Develop new ideas to reach new guests and accomplish organizational goals

• Guest Operations Manager

  • Nov 2016 - Jul 2021

  - Manage Guest Services staff and associated processes- Maintain excellent customer service standards and mitigate guest issues- Recruit, hire and train staff- Manage organizational goals and budget for guest services department- Develop new ideas to reach new guests and accomplish organizational goals



Penguin Ice Cream, LLC

• Owner

  • Jan 2019 - Present



Heinz Field / PSSI Stadium LLC.

• United States
• Entertainment Providers
• 1 - 100 Employee

• Guest Services and Tours Manager

  • Jan 2014 - Jul 2016

  Responsible for overseeing the guest services department at Heinz Field. Also, responsible for managing the Heinz Field tour program. Solely manage a staff of nearly 150 event day staff, while also acting as internship coordinator for PSSI Stadium LLC.

• Event Operations and Guest Services Intern

  • Jun 2012 - Jan 2014

  Assisted in the planning and execution of all stadium wide events taking place at Heinz Field. Assisted in managing a staff of nearly 350 part time employees.

• Event Supervisor

  • Aug 2011 - Jun 2012

  Oversee all ticket takers, security, and guest services staff at Gate C on event days.

• Event Operations Intern

  • May 2011 - Aug 2011



Robert Morris University

• United States
• Higher Education
• 700 & Above Employee

• Athletic Department Assistant

  • Sep 2010 - Jun 2012

  Assist the Associate Athletic Director with game day promotions and operations.

• Hockey Intern

  • Sep 2011 - Mar 2012

  I handled all the sales and marketing for the Robert Morris Men's and Women's NCAA hockey teams.



Robert Morris Club Hockey Team

• General Manager

  • Sep 2011 - Feb 2012

  I oversaw operations with the team. These include ticket sales, promotions, equipment, delegating to managers, live broadcasts, statistics, and operating the scoreboard. I oversaw operations with the team. These include ticket sales, promotions, equipment, delegating to managers, live broadcasts, statistics, and operating the scoreboard.



Philadelphia Flyers

• United States
• Spectator Sports
• 200 - 300 Employee

• Group Sales Intern

  • Jan 2011 - Apr 2011