Travis Miller, PMP®

Project Manager at Vertek Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
Burlington, Vermont, United States, US
Languages
  • French -
Skills

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5.0

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Elizabeth Booraem

Travis was personable and responsible as a supervisor. Weekly coaching sessions were detail orientated and there was always a follow-up given with encouragement and answers to any questions.Have worked for over thirty-five years and one of my best supervisors.

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Credentials

  • Project Management Professional (PMP)
    Project Management Institute
    Apr, 2019
    - Oct, 2024

Experience

  • Vertek Corporation
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Project Manager
      • Jul 2014 - Present

      Collaborative, and single thread inclusive Project Management with over 6 years of experience working closely with team(s) of Project Managers, other team members, and a wide array of business partners. Provide support on both varied, and multiple assignments/contracts. Adept at tracking and monitoring project schedules, as well as updating and reviewing status reports to help ensure deliverable deadlines are met. Possesses excellent verbal and written communication skills, a sharp eye with a strong focus and emphasis for details, with a proven track record displaying the ability deliver top-notch client interface and support while working effectively with members in team environments. Highlights: Scheduling and forecasting Quality assurance and control Project reporting analysis and support Proficiency in: Microsoft Office, Microsoft Excel (Level 3), and PowerPoint applications Information management Productivity improvement Show less

  • Comcast
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Supervisor
      • Aug 2010 - Jun 2014

      Core ResponsibilitiesDevelop personal performance plans with CAE's and provides on-going performance feedback and quarterly performance plan reviews. Establishes career and personal development goals with employees that enhance skill sets and knowledge of the industry, products, and quality customer service. Communicate and manage expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements. Identify variances and creates effective plans to address gaps. Partner with leadership team and other functions within the organization to ensure positive working relationships and effective communication, resulting in employees being informed and educated about critical information and strategy needed to be successful in their role.Collect and compile data to identify opportunities for service improvement. Ensure competence and continuity of qualified CAEs through optimum selection, training and development, appraisal and motivation techniques. Conducts bi weekly team meetings to deliver key communications and build team spirit and provide employee recognition.Develop and lead an effective team that proactively retains Comcast customers and effectively communicate the benefits of Comcast products and services. Facilitate positive employee relations by fostering an environment of open communication,Approve CAE's working time, manages schedules and time off requests to meet the needs of the business, motivates employees to achieve sales and compliance results and conducts routine office visits and audits. Conduct real-time phone monitoring and coaching to service CAEs in order to maintain required service levels, provides immediate feedback to associates to enhance call quality and increase productivity levels. Perform other duties and responsibilities as assigned. Consistently exercise of independent judgment and discretion in matters of significance. Show less

    • Video Technical Customer Service Representative
      • Nov 2002 - Aug 2010

      Primary contact between customer and Comcast for all their services, informational needs, and the selling of Cable Television, High Speed Internet, and Digital Voice services, while ensuring that the customers are pleased with every contact they have with the company. Will have familiarity with procedures of other departments in order to solve customer problems or refer them to appropriate department for solution. Provide necessary follow up to ensure customer satisfaction is obtained. Provide information on services to customers and potential customers, and utilizing selling techniques. Show less

  • Greater Burlington YMCA
    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Assistant Aquatics Director
      • Jan 2000 - Jun 2002

      Assists in managing of daily operations of the Aquatic Department, including both facilities and programs. Involved in all aspects of hiring and scheduling Aquatics staff. Collects, calculates and submits Aquatics Payroll to the Accounting Department. Ensures quality control areas of the Aquatic Department. Manages and supervises the Aquatic staff. Assists with training, observation, and evaluation of staff. Instructs in YMCA Aquatic programs. Serves as Lifeguard and Instructor as needed. Recommends, purchases, inventories and maintains equipment for the Aquatic Department. Also performs various other tasks as needed. Show less

  • Mortgage Services Inc.
    • Financial Services
    • 1 - 100 Employee
    • Underwriter
      • 1996 - 1998

      Competitively selected to be a point person for the Loan Underwriting Department. Supervised the daily workflow and loan approval rates of 6 employees. Compiled and generated regular and special statistical reports from computerized data. Recommended equitable distribution of loan applications to various corporate lenders according to this statistical data. Consulted with applicants on possible loan options. Reviewed and calculated potential applicants'credit histories. Performed all functions related to the loan process. Initiated electronic processing of loans. Interpreted the policies and procedures of the corporate lenders criteria on a daily basis. Show less

Education

  • West Virginia University
    Visual Arts and Design/Philosophy
  • Johnson State College
    Psychology/Sociology
  • BFA
  • Comunity College of Vermont
    Business Administration and Management, General
    2013 - 2014

Community

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