IT Engineer

• Oct 2021 - Present

Field Engineer

• Jul 2021 - Feb 2022

• Contracted to visit clients houses or offices for computer repair, network set up, computer diagnosis or maintenance at the clients' request. • Serviced many different products, computers, and devices alike such as o Macs o Microsoft Windows Computers o Linux Machines o Routers and network devices o TV and monitor setups • Collaborated with team members to coordinate updates on status and scheduling changes or updates for clients. • Installed operating systems, software, and applications as per client request and needs. • Replaced hard drives, RAM, fans, motherboards, screens, batteries, and laptop keyboards as needed for clients. • Provided advice and resources to clients for fixes, replacement options and advice on specific parts. • Calculated estimates on costs for total repairs and replacement options for clients. Show less

ITSC Agent

• Aug 2019 - May 2020

• Supported customers over the phone for mobile devices and products such as o Phones o Tablets o MP3 Players o Computers • Further educated self and customers about the technology, how to troubleshoot and fix devices. • Collaborated with staff in call center environment to receive calls from customers internationally • Accommodated in support to customer’s device issues. • Utilized communication skills to provide a comfortable environment for the customer’s experience. • Supported customers over the phone for mobile devices and products such as o Phones o Tablets o MP3 Players o Computers • Further educated self and customers about the technology, how to troubleshoot and fix devices. • Collaborated with staff in call center environment to receive calls from customers internationally • Accommodated in support to customer’s device issues. • Utilized communication skills to provide a comfortable environment for the customer’s experience.

Facilities Assistant

• Jul 2014 - Dec 2018

• Responsible to ensure copyright procedures were followed in performing my duties and interacting with senior University faculty and staff in a professional manner. • Communicated with senior University faculty and staff to ensure regulations and account procedures were upheld. • Managed access to classrooms, offices, studios and performance halls based upon guidance from Music Department. • Monitored for disturbances (damages, malfunctions, etc.) for following locations: o Main Music Building o North Practice Building o South Practice Building o Music Annex o Bain Hall • Facilitated faculty-led recitals and programs within the different music performance halls. Organized and prepared various classroom and research project requirements (i.e.: booklets, scores, laminates, etc) as directed by senior University faculty and staff. Show less

Cashier

• Mar 2011 - Jun 2014

• Interacted with customers, who were sometimes difficult, and processed complex orders and requests to staff. • Learned and utilized the ability to interact, understand, and assist customers in matching their preferences with the available choices. Then prepare their order to the specifications as requested. • Cleaned and maintained the building lobby, kitchen area, and food processing machinery to the highest level of cleanliness as demanded by health codes. • Because of my diligent work ethic, I earned Employee of the Month for two months in a row. Show less