Case Manager

• Aug 2022 - Present

General Manager

• Nov 2015 - Aug 2022

Custom screen printing and more! We can beat almost any price and believe in a 'quality over quantity approach'. Our world class customer service is unmatched! Contact us today for a quote. artisticvisionsp@gmail.com "Like" us on Facebook! (use the URL below) www.facebook.com/avisionsp Custom screen printing and more! We can beat almost any price and believe in a 'quality over quantity approach'. Our world class customer service is unmatched! Contact us today for a quote. artisticvisionsp@gmail.com "Like" us on Facebook! (use the URL below) www.facebook.com/avisionsp

Web Designer / SEO Manager

• Jul 2015 - Dec 2015

Responsible for multiple websites. Daily maintenance, product updates, category alignment, photos, videos and of course, SEO. Working with multiple platforms and using multiple tools to streamline the content and continue building the brand. Responsible for multiple websites. Daily maintenance, product updates, category alignment, photos, videos and of course, SEO. Working with multiple platforms and using multiple tools to streamline the content and continue building the brand.

Customer Service Manager

• Apr 2014 - Jul 2015

Responsible for managing day to day operations. Interviewed, trained, coached and developed the customer service team. Watched the call queue throughout the day to ensure proper coverage was available. Handled all customer escalations and follow up to ensure a common resolution was attained. Created the customer service training curriculum, since one did not exist yet. Introduced many best practices that the company still uses today. Responsible for managing day to day operations. Interviewed, trained, coached and developed the customer service team. Watched the call queue throughout the day to ensure proper coverage was available. Handled all customer escalations and follow up to ensure a common resolution was attained. Created the customer service training curriculum, since one did not exist yet. Introduced many best practices that the company still uses today.

Pre Order / Merchandising Supervisor

• Mar 2013 - Mar 2014

Responsible for ordering to maintain the perfect balance of inventory in the stores on my assigned route. Supervised a small group of merchandisers and ensured that product was being stocked, rotated and organized in the stores. Provided with a company truck and trusted with access in to most parts of the warehouse. Met and exceeded monthly sales goals, recognized by multiple vendors for my efforts. Workplace injury occurred as I fractured a lower vertebrae in my back. Responsible for ordering to maintain the perfect balance of inventory in the stores on my assigned route. Supervised a small group of merchandisers and ensured that product was being stocked, rotated and organized in the stores. Provided with a company truck and trusted with access in to most parts of the warehouse. Met and exceeded monthly sales goals, recognized by multiple vendors for my efforts. Workplace injury occurred as I fractured a lower vertebrae in my back.

Post Master / Owner

• Feb 2012 - Oct 2012

Responsible for operating this small business with less than 5 employees. Met all USPS and UPS rules and standards of conduct. Managed over 600 post office boxes, delivering mail and other incoming packages. Handled all aspects of this business, from payroll and HR to training and development to rewards and incentives as well as all other points in between. Focused on providing amazing customer service with error free execution. Responsible for operating this small business with less than 5 employees. Met all USPS and UPS rules and standards of conduct. Managed over 600 post office boxes, delivering mail and other incoming packages. Handled all aspects of this business, from payroll and HR to training and development to rewards and incentives as well as all other points in between. Focused on providing amazing customer service with error free execution.

Service Delivery Manager

• Sep 2005 - Feb 2012

Responsible for managing day to day operations with just over 300 employees reporting to me. Met monthly financial goals, avoided metric failure penalties, developed and coached the teams as well as the supervisors who reported to me. Spear headed the "LEAD Program" and had over 3 years of success with leadership development with the best conversion of graduates being promoted globally. Created many best practices that the company still uses today. Responsible for managing day to day operations with just over 300 employees reporting to me. Met monthly financial goals, avoided metric failure penalties, developed and coached the teams as well as the supervisors who reported to me. Spear headed the "LEAD Program" and had over 3 years of success with leadership development with the best conversion of graduates being promoted globally. Created many best practices that the company still uses today.

Assistant Manager / Trainer

• Jan 2004 - Sep 2005

Responsible for the day to day operations. Managed the entire vehicle fleet, organized and kept inventory. Designated as the official New Hire Trainer for Dollar Rent A Car in Northwestern Montana. Responsible for the day to day operations. Managed the entire vehicle fleet, organized and kept inventory. Designated as the official New Hire Trainer for Dollar Rent A Car in Northwestern Montana.