Experience

US Bioservices

• United States
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Patient Care Coordinator

  • Mar 2022 - Present



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Claims Processor

  • Mar 2019 - Present

• Claims Processor

  • Mar 2019 - Present



Henry Schein

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Technical Support Specialist

  • Jan 2015 - Present

  •Answers and process' incoming customer calls effectively and efficiently to optimize customer experience by: •Documenting all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call •Following proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern •Effectively educating customers on product use and assist them in fully utilizing available features to improve office productivity •Maintaining effective call ownership by providing timely resolutions, maintaining contact on ongoing issues and managing open items. •Submit knowledgebase articles on a regular basis to update customer and team member education. •Participates in special projects and performs other duties as required Show less



Perceptis

• CSR/IT helpdesk

  • Jan 2012 - Present

  Help desk for college students and faculty

• esc consultant 1

  • Jan 2012 - May 2013

  help desk tech support/csr



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• CSR leadf

  • Apr 2017 - May 2019



Samsung Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• CSR

  • 2013 - 2014

  call center rep for tech support

• CSR

  • 2013 - 2014



prov. 31 Hair Salon

• Hair stylist

  • Feb 2008 - Nov 2012

  General stylist

• Hairstylist

  • Jan 2009 - Aug 2012