Experience

Johnson County Community College

• United States
• Higher Education
• 700 & Above Employee

• Sr. Desktop Engineer

  • Jul 2018 - Present

• Sr. Client Technology Analyst

  • Feb 2015 - Jun 2018

• Help Desk Technician

  • Mar 2012 - Feb 2015

  • Provide technical problem reporting, tracking and support services over the telephone. • Troubleshooting and support of the JCCC technology such as hardware, software, network, telecom, etc..• Utilize tools, special access and provided documentation to assist in the support, maintenance and trouble-shooting for JCCC environments including: - Application programs - Standard software packages and operating systems PCs and compatibles, Macintosh, printers, scanners, and other equipment - Print queues - College List Serves - Limited Network, Exchange and Pipeline administrative account management tasks - Network access - Telecom greeting and functionality inquiries• Monitor log of technical issues reported by faculty and staff.• Assist in the installation and configuration of computer hardware and software during periods of low Help Desk activity.• Route calls they are unable to resolve to the appropriate support and management staff.• Share information and solutions with other division staff• Notify appropriate supervisors and managers when reported request trends appear to be out of the ordinary.• Provide professional, courteous, knowledgeable and quality customer service• Perform other duties as requested.



Centriq

• Student

  • Aug 2011 - Nov 2011



USD 290

• Computer Technician

  • Sep 2008 - Jul 2011

  Assisting PC end users by providing the utmost professional and courteous help regardless of knowledge or skill in a sometimes strenuous work environment Rolling out new PC setups by use of imaging software (Novell Zenworks) Some knowledge of Active Directory and Microsoft Networking protocol Maintaining and repairing PC/Printer/Software using many common tools found in a IT environment (Battery tester, altimeter, PC Check software, etc.) Extensive knowledge of the Microsoft Office Suites (2003/2007/some 2010) Being a "Go to" team member for others in our IT department and working with team members closely to ensure accountability and professionalism while completing the task at hand. Extensive knowledge of PC hardware/software and peripherals associated with a common PC setup (Desktop and Laptop)-Windows 7/Windows XP/Laser and Desktop Printers/Mice and Keyboards/CRT and LCD/Monitors/RAM/Motherboards/Hard Drives Being assigned as a point person on several new software rollouts (Have replaced over 400 brand new PC's within budget and on time) Installing, uninstalling and troubleshooting various media devices (Windows 7/Windows XP/Laser and Desktop Printers/Mice and Keyboards/CRT and LCD/Monitors/RAM/Motherboards/Hard Drives MS-6292 Configuring and Installing Windows 7 Client at Centriq in Leawood, KS in October 2010 MS-6294 Planning and Managing Windows 7 Desktop Deployments and Environments at Centriq in Leawood, KS in March 2011



American Eagles Outfitters Logistics

• Systems Coordinator

  • Jul 2002 - Oct 2007

  Troubleshooting in AS/400 Point of Contact for co-workers having problems in AS/400 Performed testing and implementation of new features in AS/400 Maintained and repaired RF equipment Assisted co-workers with various projects Supervised co-workers Maintained constant communication with 3rd party vendors Communicated problems to upper-level management Troubleshooting in AS/400 Point of Contact for co-workers having problems in AS/400 Performed testing and implementation of new features in AS/400 Maintained and repaired RF equipment Assisted co-workers with various projects Supervised co-workers Maintained constant communication with 3rd party vendors Communicated problems to upper-level management



Wal-Mart Supercenter

• Cashier

  • Sep 1999 - Jul 2002

  Operating cash register Counting change Zoning isle shelves Stocking shelves in Electronics Department Assisting customers in Electronics Department Operating cash register Counting change Zoning isle shelves Stocking shelves in Electronics Department Assisting customers in Electronics Department