IT Career Consultant

• Oct 2022 - Present

Senior Information Systems Specialist - 25B30

• Apr 2010 - Present

Duties / Responsibilities Performed:MOSQ 25B – CCNA Training, Ciscio Packet Tracer Training, Network +, Security +. Subnetting, Network Engineering, and Cisco Routers and Switches configuration. MOSQ 25U Signal Support Specialist - Electronic communications Management, Electrical Repair, Cable and Wiring management and installation, System installation (e.g., Computer systems into vehicles), IT support, Network Management, Hardware and Software Installation, Computer Re-imaging, Equipment repair, and Equipment inventor/ordering. Experience in the maintenance, repair, and installation of computers and related equipment and software.I Created Classes and Thought Large groups about computer and radio systems, both operator level and System Administrator Trouble-Shooting. I updated and imaged Distance Learning laptop and desktop computers issued for the State for soldiers to use, and was the Point of Contact for any Issues with the equipment that happened across the UP of Michigan. I also was designated as the network manager for the Ishpeming Armory Michigan Army National Guard. I was in charge of ordering equipment and parts to repair equipment. I also tracked equipment send back and from Lansing and Grayling to the UP for repairs that was out of our capabilities. When on Mission I am responsible for setting up all radio communication including FM, HF, and UHF. I have also been responsible for internet capabilities via satellite, and developing a password protected share drives over the network. Note: I was responsible for this and more all while obtaining my college degree at Northern Michigan University,

IT Specialist, GS-11 Technician

• Nov 2017 - Aug 2022

Duties / Responsibilities Performed:As a GS 11 Technician I was a tier 1 and tier 2 support. My area coverage involved 3 different agencies (NRCS, FSA and RD),10 Locations in Northern Michigan and about 150 customers. On Average I managed 10 offices daily with their IT equipment, devices, and 150 user support. We used a help-desk ticket management system to process Incidents and Changes to customers equipment. Tickets were processed through “Remedy” software, or we contacted through email or phone, Then manually submitted help-desk ticket. We all worked independently. Provide support and fixes for day-to-day operational problems. This may include: user network, and account support. Setup and configuration (e.g., user profile, e-mail, peripheral access), troubleshoot user account problems and daily user support issues. Hardware to Software, account issues/errors in Active Directory, installation of devices and equipment, maintenance of servers and all other devices. support for any networked systems, printers, peripherals, and any related equipment. Create, modify, and distributing technical documents easy for customers to use. I provided support for workstation remote network access (e.g., Wireless Access Points, VPN). Perform troubleshooting, setup, and software installation/maintenance to connect to enterprise environment remotely. This support also involves servers. We use primary Server 2012. We are required to update and sustain living documentation and inventory reports, as well as actively watch network monitoring systems and automated alert distribution lists for issues.I coordinated with network security staff to address, investigate, and resolve workstation security issues such as viruses, worms, and spyware. Perform workstation security scans and applies missing security patches. Provide data network support to users to help troubleshoot basic network issues, isolate problems.

Distributed Learning IT Technician

• Feb 2017 - Nov 2017

Duties / Responsibilities Performed:IT Tier 1 and 2 Support (e.g., Active Directory Account Management, Network Administration Management, Serve r Management), Software Installation, New user setup, Equipment management (e.g, Distributing, Imaging, and Maintenance) Equipment installation, and Cat5e and Cat6 cabling, terminating, troubleshooting, and installation. A lot of documentation, ordering, and inventory of computer systems. Building Management and Scheduling for incoming National Guard Units. Attended weekly, Monthly meetings with upper management about IT development and projects.Polycom VTC (Virtual Teleconference) systems set up, configuration, maintenance, conference scheduling, and trainer. Virtual Server Management, set-up, configuration and maintenance. (VMWare) Virtual Server Management, set-up, and maintenance. Experience in the maintenance, repair, and installation, of server and network systems.The goal for end users, both military and civilian was to be able to work in the same environment easily and to be able to successfully access and accomplish their online training with ease. During This employment, I was responsible for over 60 computers and two buildings on Camp Grayling, MI. Of those 60 Computers, 24 of them were on a VM server, witch I maintained and troubleshooted when issues occurred. I coordinated the use of our facilities organizing and scheduling any use of the buildings between all branches of the military. I had full administration rights and Used Active Directory to maintain all computers on our network and domain. I managed a and trouble-shot our DL network, re-imaged computers, conducted software updates, hardware repairs, and managed issuing out computers to end users. Along with the computers I worked with Polycom systems that we used for conferencing. One was VTC (virtual Teleconference). I have a 40 hour certification on VTC installation, maintenance, configuration, and operation.

Loss Prevention Leader

• May 2013 - May 2014

Duties / Responsibilities Performed: I was the subject matter expert in the store for loss prevention. I attended Weekly meetings with the General Manager and 3 department managers. I conducted and lead meetings with both management, and informational meetings with team members. I reviewed resumes for employment and conducted the safety and loss portion for new hire orientation. I performed annually, bi-annually, monthly, weekly, daily safety checks and status reports for corporate. I was in charge of loss in the store that happened either internally, externally or through administrative errors. I investigated all points of sales transactions that were “red flagged” by our point of sales system. I operated, managed, and installed all video surveillance systems and cameras in the store. I was responsible for the entire stores annual and monthly loss. I had to balance reports and safety checks with the time it took to do investigations on flagged transactions or money loss. I worked 40 hours a week. I would like to note that I did this while going to college full time. My reason for leaving this job was to focus on graduating college and my duty and obligations with the Michigan National Guard.