Experience

California Department of Technology

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Information Technology Specialist II

  • Aug 2022 - Present

  Act as lead on hardware and software projects while using the department and state project management processes. Also participate as a contributing team member on projects. Provide relevant updates, maintain a schedule, and manage risks to specified projects. Coordinate with various stakeholders at all levels within the department to maintain deadlines and track deliverables. Configure, install, troubleshoot, and resolve hardware and software issues on Windows OS devices, applications, utilities, and other software in compliance with the standards of the department by using the approved processes, standards and tools. Create and administer user accounts and authentications for software applications utilizing Active Directory, Microsoft Endpoint Configuration Manager (MECM), ServiceNow and PowerShell. Document all work in the service management tool ServiceNow. Follow image management processes through research and development, new product evaluations, tier 1 software version upgrades and the system development life cycle, inventory, maintenance, and license management. Create scripts to configure, deploy and distribute software patches and updates to enterprise Windows OS devices using Microsoft Endpoint Configuration Manager (MECM) and Microsoft InTune. Responsible for departmental physical asset tracking and refresh, coordinating and delegating inventory action items. Ensures the inventory aligns with department standards and participates in governance to modify or add to the standards as technology and requirements change. Participate in basic contract and purchasing processes for tools, licenses, maintenance and supplemental services to ensure the success of desktop services. Work with vendors to research and resolve highly complex hardware and software problems. Participate in and support Information Technology Service Management processes by creating documentation, using software tools such as Microsoft Endpoint Configuration Manager and ServiceNow. Show less



ISP and CVSP State Prisons

• Blythe, ca

• Information Technology Supervisor II

  • Jul 2012 - Aug 2022

  • Supervises staff of IT analysts performing a wide variety of analytical activities in support of complex information technology systems and/or teleprocessing networks/systems under the guidance and supervision of an offsite Regional Manager. • Supervise the activities in a 24x7x365 environment and manage the customer request activities and change request to ensure timely resolution. • Manage, meet milestones, and communicate results and challenges for local projects. Provide feedback on how to improve, negotiate time changes, and perform testing in support of projects and project managers. • Provide Administrator level support in programs such as Active Directory, SolarWinds, Cisco Prime, Windows 10, Microsoft Office products (2003, 2007, 2010 and 2013, 0365), SCCM, Ticketing system (Service Now), PowerShell, and virtualization. • Create and maintain complex technical documentation, processes and procedures, user training documents, feedback reports, Q and A, and other written documents. • Work and build relationships in a team environment with IT staff, customers, and executive staff in both HQ and multiple institutions. • Inform and support customers (executive management and stakeholders) of major events and deployments that effect their work and daily activities. Work closely with executive staff to purchase IT equipment and refresh budgeted items throughout the year. • Must adhere to state health care and prison regulations/policies such as HIPPA/PII, ACA Accreditation, DOM, and other health care related patient privacy laws. Show less



Calipatria State Prison

• Calipatria, ca

• Staff Information Systems Analyst Supervisor

  • Sep 2011 - Jul 2012

  • Supervises staff of IT analysts performing a wide variety of analytical activities in support of complex information technology systems and/or teleprocessing networks/systems under the guidance and supervision of an offsite Regional Manager. • Supervise the activities in a 24x7x365 environment and manage the customer request activities and change request to ensure timely resolution. • Manage, meet milestones, and communicate results and challenges for local projects. Provide feedback on how to improve, negotiate time changes, and perform testing in support of projects and project managers. • Provide Administrator level support in programs such as Active Directory, Windows XP, Windows 7, Microsoft Office products (2003, 2007, 2010 and 2013), SCCM, Ticketing system (FootPrints), and virtualization. • Create and maintain complex technical documentation, processes and procedures, user training documents, feedback reports, Q and A, and other written documents. • Work and build relationships in a team environment with IT staff, customers, and executive staff in both HQ and multiple institutions. • Inform and support customers (executive management and stakeholders) of major events and deployments that effect their work and daily activities. Work closely with executive staff to purchase IT equipment and refresh budgeted items throughout the year. • Must adhere to state health care and prison regulations/policies such as HIPPA/PII, ACA Accreditation, DOM, and other health care related patient privacy laws. Show less



Centinela

• El Centro, Ca

• Information Technology Associate

  • Aug 2010 - Sep 2011

  Responsible for serving as first point-of-contact for customers seeking technical assistance over the phone, walking up or by email. Duties align with Client Services’ priorities and needs that include performing remote troubleshooting through diagnostic techniques; walking the customer through the problem-solving process; establishing end-user connectivity, which could include point-to point or multi-point connectivity; creating and managing client services ticket for support and ticket escalation. Actively participates in the full lifecycle of end user device solutions including evaluation, configuration, AD provisioning, training, security, tracking, and support for an end user computing environment. Installs and configures new or replacement computer equipment and peripherals. Installs and configures system and application software. Updates computers with new software images as they become available or as needed to mitigate problems. Follows required documentation as it relates to inventory, license tracking and equipment placement and returns. Performs computer troubleshooting on both hardware and software issues. Calls and schedules hardware and software maintenance for repair of defective equipment under maintenance or warranty with the appropriate vendors. Performed administrative tasks for each system such as monitoring automated processes, issues or problems and reporting issues for troubleshooting or remediation. Actively participates in project related tasks. Participates in special projects with peers and attends project related meetings. Communicates with IT Supervisor I and Client Services team members to provide up-todate status on tasks and projects. Prepares written status reports and end user documentation and training material. Show less



Best Buy

• Retail
• 700 & Above Employee

• Supervisor / MIT (Manager in Training)

  • Jan 2003 - Aug 2010

  • Manage, supervise, and lead a team of approximately 30 employees.• Created and managed business plans to grow a $9,000,000 plus computer and service business a year.• Created and developed business plans to grow business and attack opportunities.• Hire and train employees for the sales floor, business leads, and community involvement. Train computer technicians on IT repair, troubleshooting, software (proprietary and public), and new technology.• Create presentations for corporate offices to understand my business planning, vision, and successes.• Schedule to ensure employee sales floor representation was available during peak business hours.• Innovate around new business ideas for growth and opportunity based off of customer, employee, and leadership feedback. This included new product, demos, displays, and services.o Data Specialist• Supervised multiple stores in utilizing customer feedback from surveys and interviews to innovate new services or products. Once a service or product was selected, I would then lead the setup or placement of the service or product.• Created in depth Power Point and business presentations 2 times a month for our corporate review. This includes numbers ranging from revenue, margin, growth, comps, trends, year over year comps, customer traffic, and overall store performance by department.• Obtained multiple awards and certificates for innovations, customer feedback, financial growth, and company rolled out ideas that were adapted corporate wide.• Created, tracked, and maintained multiple excel, word, and publisher documents related to company growth, innovations, and Business metrics. Show less

• Computer Technician

  • Jan 2001 - Jan 2003

  Repaired, diagnosed, and performed upgrades for both software and hardware.Performed work not only in store but at clients homes.Contacted multiple clients a day for support and advice.Troubleshoot and repair in store related computer issues or gave support to employees.Game



Loma Linda Hospital School of Dentistry

• Free Lance 3D Artist

  • Dec 2009 - Jul 2010

  Create a series of 6 videos at 1 minute each. Each video is to display the biological aspects of how Bacteria on a microscopic level affects a tooth and the mouth as a whole using 3D Studio Max. Games Experience Team Projects Unreal - Been involved in multiple teams to create and implement in game assets and environments to have a playable level in both single player and multiplayer. Unreal - Created an in game cinematic with all assets created by a small team with myself doing environment and prop modeling, texturing, and lighting. Max/Maya - Created a cinematic for a game trailer using famous musicians and funny vehicles for a racing game. Show less



Game Crazy

• Shift Leader

  • Jun 2003 - Feb 2007

  Managed a small team of employees to run business in one store. Was a key holder to open and close business. Responsible for multiple cash registers to ensure money was counted correctly, taken to the bank, and there were no overages or shortages. Managed a small team of employees to run business in one store. Was a key holder to open and close business. Responsible for multiple cash registers to ensure money was counted correctly, taken to the bank, and there were no overages or shortages.