Business Services Manager

• May 2021 - Present

Insurance Billing, Follow Up and Payment Specialist

• Oct 2016 - May 2021

Responsible for billing and insurance follow up on claim accounts using Epic hospital and clinic billing software. I specialize in all commercial insurance lines of business as well as Worker's Compensation, ensuring claims are processed and paid in a timely manner.-4 years of Epic Software hospital and clinic billing Experience-Certified in Epic Hospital Billing Software-Familiar with the doctor credentialing process with multiple payers-Advanced knowledge of Third Party Liability billing practices-Proficient in understanding billing dashboards

Customer Service Representative III

• Nov 2012 - Oct 2016

Handled customer calls regarding their health insurance policy in the Medicare Supplement Department.-Assisted members and providers with their health plan benefits and billing-Performed supervisor callbacks when necessary -Oversaw written inquiries from opening to completion-Used a multi-line phone and fax system, making many 3 way calls on a daily basis-Operated a dual screen computer system, using multiple systems at a time-Assisted in proofreading every letter that is sent out of the department-Consistently exceeded adherence and call quality expectations-Worked with the Claims Department to make sure claims process correctly-Co-coordinated a Letter Writing Program assisting co-workers to ensure all letters leaving the department are professionally written and error free-Coached coworkers to ensure exceptional quality throughout the department

Grounds Crew Member

• May 2008 - May 2012

Worked as part of a team to satisfy golfers' needs by cutting greens and fairways, meeting deadlines, handling customer complaints, and helping my coworkers complete their jobs. -Worked quickly and effectively-Used problem solving skills Worked as part of a team to satisfy golfers' needs by cutting greens and fairways, meeting deadlines, handling customer complaints, and helping my coworkers complete their jobs. -Worked quickly and effectively-Used problem solving skills

Waiter

• Jan 2005 - Jan 2008

Served customers in buffet/fast food operation by taking orders, delivering food and beverages to patrons, anticipating customer needs, replenishing stocks, and answering questions. -Cooperated well with others-Complimented by customers for excellent customer service Served customers in buffet/fast food operation by taking orders, delivering food and beverages to patrons, anticipating customer needs, replenishing stocks, and answering questions. -Cooperated well with others-Complimented by customers for excellent customer service