Associate Director of Strategic Initiatives

• Apr 2023 - Present

Deputy Chief of Staff

• Mar 2022 - Present

Manager | Surgical Services

• Nov 2020 - Mar 2022

- Managed daily outpatient operations for Head & Neck Surgery, Maxillofacial Surgery, Facial Feminization Surgery, and Cosmetic Surgery, with 30+ direct reports comprised of both clinical and non-clinical personnel facilitating practice for 18 surgeons- Exceeded KP regional patient access targets (50% seen within 3 days, 80% within 10 days) for 12 consecutive months - Remained under budget in 2020 and YTD 2021 despite Covid-19 impacts to staffing and supply shortages- Maintained high efficiency scheduling and surgical block utilization for 12 consecutive months, a 25% improvement from 2020- Increased patient satisfaction survey composite index by a statistically significant 1.7% YTD 2021 - Led Venture Oversight Committee’s efforts to double local revenues of fee-for-service offerings to $4M by 2024- Conducted market sizing, penetration rates, and the identification of additional service offering opportunities- Developed the tactical playbook & framework for implementation and provided execution support as an internal consultant- Acted as Union Management Partnership co-lead, collaborating with 3 represented unions with Level-4 Status (High Performing)- Designed regional staffing model to reassign PAs and RNs to assist with Covid-19 swabbing and testing during peak surges Show less

Administrative Fellow

• Jul 2019 - Nov 2020

- Developed NCAL regional Covid-19 surge response, internal surgical ramp-up, ASC contracting, and overall regional surgical backlog reduction plan endorsed by Northern California’s Regional President and executive team- Partnered with cross-functional departments in leading regional venture related business plans and capital expenditures- Established San Francisco Medical Center’s Covid-19 Ambassador Program through initial patient surge in accordance with newly enacted municipal regulations- Staffed the Ambassador Program and managed alongside through changing guidance on masking and distancing protocols- Led HCAHPS process improvement initiative around medication communication with inpatient cardiology departments as part of the broader local portfolio management office’s strategy seeing a 40% increase in scores over a 6-month period- Generated strategic vision for venture services in the East Bay service area; leading venture strategy through initial execution doubling initial $1M revenue projections from 2018 having obtained executive clinical and administrative approvals- Acted as interim manager of Oakland Medical Center’s outpatient Head & Neck Surgery department overseeing daily operations Show less

Strategy Consultant | Office of Strategy Management

• Jun 2018 - Jun 2019

- Developed a three-year clinical growth plan, market entry strategies, and implementation timeline for enterprise Neurosciences, Spine & Orthopedics service lines - Supported executive team in a corporate strategy function by designing quarterly summits focusing on prioritizing growth areas and aligning capital expenditure to remain competitive in the broader New England market landscape - Spearheaded the ideation, planning, and implementation of the Yale New Haven Health Center for Healthcare Innovation - Engaged venture capital firms for management of newly established $20M fund as part of Innovation Center diversification - Conducted due diligence on performance outlook, competitive landscape & transaction rationale in the investment of Innovation Center prospects developing and scaling diagnostic, therapeutic & digital health technologies Show less

Project Management Associate

• May 2017 - Sep 2017

- Aided strategic health plan partners in the coordination of benefits and payment integrity solution implementation projects - Aided strategic health plan partners in the coordination of benefits and payment integrity solution implementation projects

Emergency Department Lead Registrar

• Jan 2016 - May 2017

- Facilitated front and back-office registration of over 100 patients per day; led discharge process improvement initiative

Patient Experience Intern

• Aug 2015 - Jan 2016

- Raised HCAHPS scores of the Cardiology & Telemetry Unit by 65% in nurse communication over a 6-month span- Rounded on 12 to 14 patients daily, discussing hospital experience to improve patient satisfaction- Trained & validated staff on patient experience/safety initiatives, highlighting their correlation with improved clinical outcomes