Travis Williams

Service Manager at Blackink IT
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Indianapolis, IN
Languages
  • English -

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Bio

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Credentials

  • ACiT
    Apple
    Aug, 2011
    - Nov, 2024
  • Apple Certified Macintosh Technician
    Apple
    Jul, 2011
    - Nov, 2024
  • CompTIA Network+ Exam Prep (N10-006)
    Lynda.com

Experience

  • Blackink IT
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Manager
      • Jul 2023 - Present

      As service manager I ensure that our team of technicians have what they need to deliver thoughtful and intentional support to our customers. As service manager I ensure that our team of technicians have what they need to deliver thoughtful and intentional support to our customers.

  • Resultant
    • United States
    • Business Consulting and Services
    • 300 - 400 Employee
    • Client Service Lead
      • Mar 2022 - Jul 2023

      Responsible for overseeing a subset of clients within a client service team, providing strategic and tactical guidance, while adhering to defined client engagement standards. This position will provide guidance and oversight of technology systems ensuring the IT systems are managed, controlled, and optimized with the client’s specific needs.

    • Operations Lead
      • Jan 2020 - Mar 2022

      Responsibilities:Improve processes and documentation to ensure our technicians are able to work as effectively as possibleTrain and onboard all technicians for our departmentWork across multiple teams to ensure service levels exceed our customers expectationsProvide coaching and in the moment trainingCreate and maintain documentation, both internal and client-facing

    • Technical Support Specialist
      • Apr 2018 - Jan 2020

      Responsibilities: Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.Prepare desktops, laptops and miscellaneous hardware for customers.Keep customer documentation up-to-date and accurate.Deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.Perform customer maintenance activities on behalf of the customer team.Monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.Demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner. Show less

  • Uber
    • United States
    • Internet Marketplace Platforms
    • 700 & Above Employee
    • Driver
      • Nov 2017 - Apr 2018

      Driver for Uber Driver for Uber

  • Bray Technologies
    • Indianapolis, Indiana Area
    • Service Technician
      • Feb 2017 - Nov 2017

      Apple and Windows repairs Tier 2 and 3 Help-desk support for Windows, Microsoft, and Office Server and Email support On-site Support Data recovery Maintained Apple diagnostic server Apple and Windows repairs Tier 2 and 3 Help-desk support for Windows, Microsoft, and Office Server and Email support On-site Support Data recovery Maintained Apple diagnostic server

  • Apple
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Genius
      • Jul 2014 - Feb 2017

      I maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. I use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. I also educate my team members about products, while independently keeping my own technical know-how up to date. I maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. I use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. I also educate my team members about products, while independently keeping my own technical know-how up to date.

  • MacExperience
    • Computer Hardware Manufacturing
    • 1 - 100 Employee
    • Lead Technician
      • Jun 2011 - Jul 2014

      Mac Experience was the only Apple Authorized Service Provider serving Bloomington and Indiana University during my employment. We sold products, offered services such as technical assistance, in-home support, how-to lessons, data recovery, and physical repairs. Mac Experience was the only Apple Authorized Service Provider serving Bloomington and Indiana University during my employment. We sold products, offered services such as technical assistance, in-home support, how-to lessons, data recovery, and physical repairs.

Education

  • Indiana University Bloomington
    Informatics
    2009 - 2012

Community

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