Experience

HEITEC Hungary Kft.

• Hungary
• Software Development
• 1 - 100 Employee

• Team Manager

  • Jan 2021 - Present

  Managing team and project budget Ensures work discipline in the team, sets goals for the team(s), motivates team members, and monitors their work, Plans and controls the budget (resource assignment, training budget), In cooperation with HR department, participates in recruitment and selection processes, manages rotation needs, Proposes and creates an offer to employee candidates and initiates the termination of employment, Supervises, plans, and coordinates any type of vacation requests, Approves time sheets, travel, and purchases for projects, Prepares business (project) offers towards business partners, Tracks contracted deliverables and produces proof of performance Promotes the professional development of team members and monitors their progress, With the involvement of HR department, carries out appraisal interviews, proposes compensation, and supports personal development, Handles issues and problems occurring related to the team, escalating if necessary. Cares for relationships with business partners (being a single point of contact in terms of human resource management on project level), Contributes to the development of the organisation, Manages assigned internal projects and take care of stakeholder involvement, Provides a professional working environment, Keeps confidential information. Show less



DMG MORI HEITEC Digital Kft.

• Hungary
• IT Services and IT Consulting
• 100 - 200 Employee

• Test Manager

  • Apr 2020 - Jan 2022

  Define IT Projects Test Strategy to cater for various development methodologies Ensure a high degree of test automation Make use of appropriate testing tools and services (undertaking formal software / vendor selection where appropriate) Ensure that the testing strategy is kept up to date in the light changing business needs Create Test Documentation templates to support test activities Create Test Plans and Test Executions Represent the testing work stream at IT Management meetings and Project stakeholder meetings Manage Test activities across projects Coordinate Live Support defect retesting within IT and across business work streams Schedule pre-production environment usage Liaise with the Release & Project Owner on deployments and environment refreshes Provide cross project status updates to both IT and Business Escalate issues or risks to Head of IT Projects Show less



Deutsche Telekom IT Solutions HU

• Hungary
• IT Services and IT Consulting
• 700 & Above Employee

• • May 2017 - Mar 2020

  End to end responsible for delivering the contracted servicesCustomer relationship managementEnsuring customer satisfactionComplaint and Compliment managementGovernance of the delivery meeting contractual agreementsDriving continuous improvementAccount leadership in a matrix organisation across the delivery unitsClaim management

• • Oct 2018 - Jan 2020

  Define IT Projects Test Strategy to cater for various development methodologiesEnsure a high degree of test automationMake use of appropriate testing tools and services (undertaking formal software / vendor selection where appropriate)Ensure that the testing strategy is kept up to date in the light changing business needsCreate Test Documentation templates to support test activitiesRepresent the testing work stream at IT Management meetings and Project stakeholder meetingsManage Test activities across projects Coordinate Live Support defect retesting within IT and across business work streamsSchedule pre-production environment usageLiaise with the Release & Environments Manager on deployments and environment refreshesProvide cross project status updates to both IT and Business Escalate issues or risks to Head of IT Projects Show less



Vodafone Business

• United Kingdom
• Telecommunications
• 700 & Above Employee

• M2M Technical Support Specialist

  • Jun 2014 - May 2017

  Providing Level 2 advanced technical troubleshooting in a B2B Environment with on-call availability, answering customer inquiries regarding repair, replacement, technical problem resolution and connectivity for server solutions Providing technical support including equipment functionality, application support (GDSP), Establishing a strong partnership with enterprise customers and acting as the customer’s advocate during outages ensuring a high degree of customer satisfaction through a strong communication process, Providing enterprise customers with network outage information’s and maintenance notifications Track and act as a medium for escalations for customer between our vendors Prepare and present root cause analysis for outages / incident and service reports to customers and a summary of resolution actions Ensuring that all customer interactions are thoroughly documented within the ticketing system Take initiative to identifying problems and ensuring that the appropriate action has been taken Ensuring service level agreements and service level performance indicators are met Educating customers on new releases and/or possible updates of the Vodafone products Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Request Manager

  • Sep 2012 - May 2014



Deutsche Telekom IT Solutions HU

• Hungary
• IT Services and IT Consulting
• 700 & Above Employee

• IT Specialist

  • Jan 2011 - Aug 2012



Bindexis AG

• Switzerland
• Information Services
• 1 - 100 Employee

• Sales Account Manager

  • Feb 2009 - Jan 2010

  Selling information of construction projects, (telesales) new customers acquisition via phone and email, operating as single point of contact for Business customers, resolving customer complaints, managing partner and customer contracts, building and maintaining strong, long-lasting customer relationships Selling information of construction projects, (telesales) new customers acquisition via phone and email, operating as single point of contact for Business customers, resolving customer complaints, managing partner and customer contracts, building and maintaining strong, long-lasting customer relationships



NEXT STEP CONSULTING LTD

• 1 - 100 Employee

• Sales representative supervisor

  • Dec 2003 - Jun 2006

  Selling financial portfolios (Tele marketing), developing and conducting sales techniques, processing individual coaching plans, conferring with sales managers and senior sales representatives, providing resources and assistance to investment advisory, improve training effectiveness by developing new sales approaches and techniques, maximizing sales representative effectiveness, train new colleagues managing and reviewing clients' investment portfolios helping clients develop their investment strategy working closely with investment analysts answering clients' questions prospect via cold calls, researching financial markets keeping clients informed about their investments and changes in the market instructing stock market traders to achieve the best market prices Marketing business-services to the new clients. reporting and analysis Show less