Experience

Staff Alliance Inc.

• Philippines
• Human Resources Services
• 1 - 100 Employee

• Collection Associate

  • Feb 2022 - Present

  • Set parameters/strategy for agency endorsements. • Review of collection activities performed by the collection agencies for the accounts endorsed in order to assess compliance on the set standards by the bank. • Conducts vehicle checklist for repossessed/voluntary surrendered vehicle/s. • Plan course of action to recover outstanding payments. • Locate and contact debtors to inquire and negotiate of their payment status. • Negotiate payoff deadlines or payment plans. • Handle walk-in clients, questions and complaints. • Investigate and resolve discrepancies. • Submits documentary requirements required for the renewal of accredited agencies. • Create trust relationships with debtors when possible to avoid future issues. • Prepares and reviews the monthly billing of the external collection agencies and ensure timely payout. • Comply with the turnaround time set by the Department. • Performs other related duties that may be assigned by the superior from time to time. Show less



Security Bank Corporation

• Philippines
• Banking
• 700 & Above Employee

• Request Management Specialist

  • Apr 2021 - Aug 2021

  Duties and responsibilities are the following but not limited to: • Processing the client’s and branch home loan fully paid account request and process with focus on effectiveness, efficiency, and responsiveness. • Accommodating walk-in clients about home loan insurance and release of fully paid collateral. • Responding to branch/clients fully paid release of collateral concerns in a timely and accurate way, via email and phone call. • Inform clients through email and phone call regarding of their fully paid home loan release of collateral put-on hold due to with outstanding balance. • Follow up with concern departments status of clients release of collateral documents. • Assisting immediate supervisor and co-employee’s request. • Analyzing and reporting to immediate superior every end of day. Show less



JCD Infosearch and General Services Inc

• Tele-Collector

  • Aug 2020 - Apr 2021

  Assigned At: Security Bank Corporation 6797 2/f Security Land Building, corner V.A Rufino Street Ayala Avenue, Makati City Duties and responsibilities are the following but not limited to: • Keep track of assigned accounts to identify outstanding debts. • Plan course of action to recover outstanding payments. • Locate and contact debtors to inquire of their payment status. • Negotiate payoff deadlines or payment plans. • Handle questions or complaints. • Investigate and resolve discrepancies. • Create trust relationships with debtors when possible to avoid future issues. • Update account status and database regularly. • Alert superiors of debtors unwilling or unable to pay when necessary. Show less



JCD Infosearch and General Services Inc

• 314 Sen.Gil J. Puyat Ava., Makati City

• Data Encoder

  • Aug 2018 - Mar 2020

  Duties and responsibilities are but not limited to: - Entering customers and accounts data from source documents within time limit. - Compiling, verifying accuracy and sorting information to prepare source data for computer entry. - Reviewing data for deficiences or errors correcting any incompatibilities and checking output. - Encodes all incoming auto loan applications. Duties and responsibilities are but not limited to: - Entering customers and accounts data from source documents within time limit. - Compiling, verifying accuracy and sorting information to prepare source data for computer entry. - Reviewing data for deficiences or errors correcting any incompatibilities and checking output. - Encodes all incoming auto loan applications.



Staff Alliance Inc.

• Philippines
• Human Resources Services
• 1 - 100 Employee

• InBound Better Banking Specialist

  • Oct 2017 - Feb 2018

  • Handle Bank and Loans client inquiries, requests and complaints within the set standards. • Ensure all processes, guidelines and SLAs are adhered to through all points of contact. • Efficiently log, handle and monitor various inquiries, requests and complaints until resolution. • Be aware of and comply with the policies and guidelines of the company. • Adherence to the monthly score sheet benchmarks. • Effect necessary security measures required. • Communicate/Escalate issues and ideas with superiors. • Ensures that calls regarding inquiries, requests, complaints and other concerns are handled in a professional, efficient and timely manner. • Ensures that feedback on inquiries, requests and complaints are monitored and done through all kinds of media. • Handles Home Loan, Auto Loan, Personal Loan, Corporate Salary Loan, e-Give Cash and Salary Advance related concern. • Handle Digi-Banker One-Time-Access (OTA) requests. • Perform inbound/outbound call, e-mail and sms for client inquiries that require immediate feedback. • Protect Integrity of database. Show less



GAIC Manpower Services - RCBC Savings Bank

• 25st and 26st Bonifacio Global City, Taguig City

• Data Encoder

  • Mar 2016 - May 2017

  • Performs signature validation to ensure that signature of dealer’s authorized representative on loan documents is the same as the signature appearing on Dealer’s Secretary’s Certificate and/or photocopies of submitted IDs that were duly authenticated by officers. • Ensure proper and complete documentation of Real Estate Mortgage (REM), Transfer Certificate of Title / Condominium Certificate of Title (TCT/CCT), PNCM , Credit Agreement, Deed of Absolute Sale, Deed of Assignment, Tax Declaration, Tax Clearance, Real Estate Tax Receipt and other documents need for registration of annotation of mortgage and for transfer of ownership. • Ensure proper and complete documentation of Auto CROR for registration of mortgage and CROR encumbrance. • Prepares and transmits real estate and auto cror for registration and annotation to Outsourced Agency and monitors return. • Ensures proper documentation and recording of all released collateral documents to registered owner/s and transfer of credit files to warehouse. • Records and releases borrowed TCT/CCT and credit files, requested certified true copy/photocopy of collateral documents. • Process request for temporary release or borrowing, photocopy or certified true copy of collateral documents and ensures return of borrowed documents within the set guidelines and policies of the Bank. • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Show less



Credit Comprehensive Services Inc - RCBC Savings Bank

• 25th and 26th street, Bonifacio Global City, Taguig City

• Office Staff

  • Mar 2015 - Mar 2016

  • Performs signature validation to ensure that signature of dealer’s authorized representative on loan documents is the same as the signature appearing on Dealer’s Secretary’s Certificate and/or photocopies of submitted IDs that were duly authenticated by officers. • Ensure proper and complete documentation of Real Estate Mortgage (REM), Transfer Certificate of Title / Condominium Certificate of Title (TCT/CCT), PNCM , Credit Agreement, Deed of Absolute Sale, Deed of Assignment, Tax Declaration, Tax Clearance, Real Estate Tax Receipt and other documents need for registration of annotation of mortgage and for transfer of ownership. • Ensure proper and complete documentation of Auto CROR for registration of mortgage and CROR encumbrance. • Prepares and transmits real estate and auto cror for registration and annotation to Outsourced Agency and monitors return. • Ensures proper documentation and recording of all released collateral documents to registered owner/s and transfer of credit files to warehouse. • Records and releases borrowed TCT/CCT and credit files, requested certified true copy/photocopy of collateral documents. • Process request for temporary release or borrowing, photocopy or certified true copy of collateral documents and ensures return of borrowed documents within the set guidelines and policies of the Bank. • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Show less



Skills, Talent Employment Pool Inc - RCBC Savings Bank

• 25th and 26th street, Bonifacio Global City, Taguig City

• Office Clerk

  • Aug 2012 - Mar 2015

  • Performs signature validation to ensure that signature of dealer’s authorized representative on loan documents is the same as the signature appearing on Dealer’s Secretary’s Certificate and/or photocopies of submitted IDs that were duly authenticated by officers. • Ensure proper and complete documentation of Real Estate Mortgage (REM), Transfer Certificate of Title / Condominium Certificate of Title (TCT/CCT), PNCM , Credit Agreement, Deed of Absolute Sale, Deed of Assignment, Tax Declaration, Tax Clearance, Real Estate Tax Receipt and other documents need for registration of annotation of mortgage and for transfer of ownership. • Ensure proper and complete documentation of Auto CROR for registration of mortgage and CROR encumbrance. • Prepares and transmits real estate and auto cror for registration and annotation to Outsourced Agency and monitors return. • Ensures proper documentation and recording of all released collateral documents to registered owner/s and transfer of credit files to warehouse. • Records and releases borrowed TCT/CCT and credit files, requested certified true copy/photocopy of collateral documents. • Process request for temporary release or borrowing, photocopy or certified true copy of collateral documents and ensures return of borrowed documents within the set guidelines and policies of the Bank. • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers. Show less