Senior Product Manager

• Jul 2021 - Present

Sub-lead Product Manager

• Dec 2020 - Jul 2021

Built the product roadmap for cross-border payment services & cashflow optimization project; Reviewed and gave approval for PRDs of Product Owners in the team Built the product roadmap for cross-border payment services & cashflow optimization project; Reviewed and gave approval for PRDs of Product Owners in the team

Senior Product Manager

• 2020 - Dec 2020

Product Manager of ShopeePayProduct Manager of Shopee Local services

Product Operations Lead

• Mar 2018 - 2020

Ocha POS solution - F&B• Cooperated with development team to build and monitor automatic sales report system, adjusting reports’ logic to be aligned with updated business direction and policy; • Control CRM (Customer Relationship Management) system to assure a smooth operation flow for 200+ sales staffs to manage their customers’ data; • Assist customers and sales staff for product-related issues.

Project Management

• Nov 2016 - Mar 2018

AirPay Counter - SeaMoney - Fintech• Coordinated with development team and design team to build Backend system and manage AirPay product deployed on 3 platforms (PC, iOS & Android application); • Proceeded User Acceptance Testing for new product feature before public deployment. Prepare manual guide and product materials for users and other related teams to align with product operation flow; • Facilitated system integration process with Bank Top-up and other financial services: Online bank top-up, GIRO, Payment gateway, Utility and Financial Bills collection; • Managed Sales tracking system to supervise and support Regional sales development team.

Business Analyst

• Jan 2016 - Oct 2016

• Coordinated with development team to build front-end and back-end system of Vat Gia – a Vietnam Ecommerce website; • Proposed new improvements and designs for this site to develop user’s experiences and ‘s interface; • Carried out data analysis using Google Analytics to define the common trend of Ecommerce market (analysis index including customer behaviors, demographic features, conversion rates, traffic, bounce rate, etc); • Participated in meeting with BoD, investors and consultants to review business performance and define strategic planning; • Supported related departments (Marketing, SEO, Customer Services and Logistics) to fulfil business requests in terms of product side and solve customers’ problems, thus ensuring a smooth operation flow.