Thuy Trang Vu
IT Business Analyst at FPT Asia Pacific- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
Topline Score
Bio
Credentials
-
Fellow, Life Management Institute (FLMI)
LOMAJun, 2022- Nov, 2024 -
Business Analyst: Project Management Techniques and Tools
UdemyAug, 2021- Nov, 2024 -
Identify & Define the Problem with Business Analysis
UdemyAug, 2021- Nov, 2024 -
CBAP Certification Course. Full Course.
UdemyJul, 2021- Nov, 2024 -
Digital Skills: Digital Marketing
AccentureMar, 2020- Nov, 2024 -
Expert Insights on Digital Marketing
SkillsoftMar, 2020- Nov, 2024 -
Strategies for the Modern Public Relations Professional
SkillsoftMar, 2020- Nov, 2024 -
The Basics of Marketing
SkillsoftMar, 2020- Nov, 2024
Experience
-
FPT Asia Pacific
-
Singapore
-
IT Services and IT Consulting
-
1 - 100 Employee
-
IT Business Analyst
-
Apr 2023 - Present
- Direct communicate with customer to clarify business & analyze the requirements from customers. - Document functional and business requirements documents: create wireframes, user stories, activity diagrams and use cases. - Communicate with development team to ensure correct requirement understanding during implementation. - Compose related documents, such as: Requirement Traceability. Tools using: Jira, Confluence, Balsamiq, Visio, Project Pro. - Direct communicate with customer to clarify business & analyze the requirements from customers. - Document functional and business requirements documents: create wireframes, user stories, activity diagrams and use cases. - Communicate with development team to ensure correct requirement understanding during implementation. - Compose related documents, such as: Requirement Traceability. Tools using: Jira, Confluence, Balsamiq, Visio, Project Pro.
-
-
-
FPT Software
-
Vietnam
-
IT Services and IT Consulting
-
700 & Above Employee
-
IT Business Analyst
-
Apr 2021 - Mar 2023
- Analyze the requirements from customers’ material/transfer from senior BA in business view. - Document functional and business requirements documents: create wireframes, user stories, activity diagrams and use cases. - Communicate with customers to clarify business and support if there is any change requirements from customer. - Communicate with development team to ensure correct requirement understanding during implementation. - Support development team to communicate with the customers regarding implementation QA/Issue. - Compose related documents, such as: Requirement Traceability, User Manual, UAT Trainning. - Successfully Go-live system with scope 2500+MM under Health Care domain. Tools using: Jira, Confluence, Balsamiq, Visio, Project Pro. Show less
-
-
-
VMO Group
-
Vietnam
-
Information Technology & Services
-
400 - 500 Employee
-
Business Coordinator
-
May 2020 - Feb 2021
- Plan and manage team goals, project schedules and new information: update master plan, schedule plan, daily scrum, meeting notes. - Supervise current projects and coordinate all team members to keep workflow on track: manage tasks on Jira and documents on Confluence. - Perform business analysis in some project if necessary, including preparing mock-up and SRS. - Communicate with clients to identify and define project requirements, scope and objectives. - Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored such as Work Breakdown Structure, Effort Estimation, etc. - Process end-of-week reports Tools using: Jira, Confluence, Axure, Slack, Zeplin. Show less
-
-
-
Accenture
-
Ireland
-
Business Consulting and Services
-
700 & Above Employee
-
Compliance Analyst
-
Apr 2018 - Mar 2020
For the confidential agreement with the company, I can not share much about my job. However, what I can gain from this job are the high concentration, attention to every single detail and flexibility. Learning fast to adapt to new things in short time is also a good thing I have learnt here. Besides, I also cooperate well with multinational colleagues in an international working environment, which gives me a chance to develop my teamwork skills. I got top performance with 100% quality for 2018 and 2019. Show less
-
-
-
Pan Pacific Hanoi
-
Vietnam
-
Hospitality
-
1 - 100 Employee
-
Service One Agent
-
Nov 2016 - Mar 2018
I had worked as a Call Center Agent and gained for myself necessary experience in Customer Service field: understanding my customers; handling their requests and ensuring their satisfaction under our hotel policies. During all the time working here, I always got the believes of customers and my manager with the good performance. Therefore, I got chances to assisting my Service One Manager to train new comers. Systems using: Micros and Opera I had worked as a Call Center Agent and gained for myself necessary experience in Customer Service field: understanding my customers; handling their requests and ensuring their satisfaction under our hotel policies. During all the time working here, I always got the believes of customers and my manager with the good performance. Therefore, I got chances to assisting my Service One Manager to train new comers. Systems using: Micros and Opera
-
-
-
InterContinental Hanoi Westlake
-
Vietnam
-
Hospitality
-
1 - 100 Employee
-
Guest Service Agent
-
May 2016 - Aug 2016
3 months working as a trainee marks the starting point in my journey in Customer Service field. Thanks to this place, I learnt many beneficial things for my next job. I got promoted to become Casual Staff after my internship. 3 months working as a trainee marks the starting point in my journey in Customer Service field. Thanks to this place, I learnt many beneficial things for my next job. I got promoted to become Casual Staff after my internship.
-
-
Education
-
2013 - 2017
Vietnam National University, Hanoi
Bachelor's degree, English Translation & Interpreting
Community
