Experience

nest by AIA

• Insurance
• 100 - 200 Employee

• Branch Manager

  • Oct 2022 - Present

  Revenue & Policies Receivable Management• Be responsible of overall production for the whole team as well as each individual member• Be responsible to handle customer complaints.• Effectively & continually manage under performance, creating action plans where appropriate with the support and input of the Branch Head• Ensure high quality sale by maintaining at least 80% FY for whole teamCustomer Service Management• Role actively solves service issues that arise on a day to day basic operation with guidance from Branch Head• Handle routine and more complex service issues independently, refers customers to appropriate staff for advanced problem resolution• Ensure excellent customer service and provide solutions to ongoing internal and external challengesRecruitment, reward & people development• Be responsible of scanning, recruiting, coaching and development of team members• Work with outside headhunting agencies and HR team to scan and onboard qualify RMs• Constantly looking for innovative ways to improve sales performance of RMs Show less

• Team Leader

  • Apr 2022 - Sep 2022

  • Monitor Relationship Managers to maintain “Do the right thing” attitude and keep excellent customer’ satisfaction with daily activities.• Being role model in personal branding and deliver exceptional customer service myself. Meanwhile engage and motivate other colleague to follow the company’s values.• Work with outside headhunting agencies and HR team to scan and onboard qualify RMs• Aware and keep track of low performance members and active immediately• Drive all staff to follow Code of Conduct as well as Branch’s operation. Show less

• Relationship Manager

  • Mar 2021 - Mar 2022

  • Provide professional financial assistance and/or consultancy to advisory - seeker customers• Provide a one-stop service by offering customers the convenience of having multiple needs met at the branch through high-tech and distinguished frontline customer service• Handle customer’s enquiry within the job holder’s accountability and ensure the promised turn-around time• Build up and maintain solid relationship and rapport with customers and internal operation staffs to provide good customer service and holistic financial solutions when needed• Assist in organizing events/workshops and operational management of the office Show less



Eduzone

• E-Learning Providers

• Program Manager

  • Jan 2020 - Feb 2021

  • In charge of build plan, strategy and enrollment targets for summer camps and long-term study abroad in Singapore and the Philippines market • Give counselling to customers in person • Complete school application and visa application • Liaise with overseas schools on student application and issues • Make sure the student folder filed with appropriate and enough documents • Follow up student study pathway with schools • Conduct customer service after sales: build up supporter network and strengthen relationship with students • Meet and develop cooperation strategies with partner schools Show less