Resources Manager

• Apr 2022 - Present

Data Analyst cum Project Manager

• Jul 2020 - Mar 2022

- Collaborate with customers and partners to define their requirements and business logic- Perform Amazon Web Services (AWS) Big Data Analysis and Processing services to build Data Analytics and ecosystem for customers, including but not limited to:• AWS Glue• Amazon Elastic Map Reduce (EMR)• Amazon Athena• Amazon Kinesis • Amazon Redshift • Amazon Quicksights- Working closely with customers’ business sector to improve and enhance analytics; hence deliver the best results - Provide on-site support to facilitate AWS knowledge and practical usage to partners and customers- Project delivery: • VIB – Customers Insights and Experiences (CI&E)• Ubank – Data Analytics Platform• VietinBank – Advanced Analytics: Customers Segmentation x Churn Analytics Show less

Data Analyst cum Project Manager

• Dec 2019 - Jun 2020

- In charged of recommendations about the methods and ways in which a company obtains and analyses data to improve quality and the efficiency of data systems which included but not limited to:• Collecting and interpreting data• Analysing results• Reporting the results back to the relevant members of the business• Identifying patterns and trends in data sets• Working alongside teams within the business or the management team to establish business needs• Defining new data collection and analysis processes- Designed and implemented Vinpearl’s Data solutions including:• Fully Automated Reporting System• Fully Automated Business Intelligence system- Executed data lake solution application and use cases:• Customers experiences• Hospitality Revenue Management• Competitors scouting• Cross Sell, Up selling• Loyalty Program• Targeted Marketing- Integrated and centralized data with Salesforce: Marketing Clouds, Sale Cloud, Services Cloud- Played a lead role in planning, executing, monitoring, controlling, and closing data project while expected to deliver project on time, within the budget and coordinate team players to ensure everyone and everything on track.• Activities and resouces planning • Cost estimating and developing the budget• Analyzing and managing project risk• Monitoring progress and controlling time management• Managing reports and necessary documentation- Collaborated and orchestrated with stakeholders or others related parties to handle arising issues and assure the project quality Show less

Executive Assistant to Director of Digital Transformation

• Jul 2019 - Nov 2019

Assistant To Director Of Operations

• Dec 2018 - Jun 2019

Project Manager

• Nov 2017 - Dec 2018

- In charged of operation setup for brand new venues of VinPearl JSC’s chains according to approved plans, while maintaining high level of facilities and operation standards. Coordinated with various parties, including but not limited to Construction contractors, Venues’ operation team, Purchasing and Supply Chain Management team, Sales & Marketing, Revenue team, to ensure all operational and safety standards are well met during pre-opening time.• Participated in designing VinPearl JSC’s Setup standard, which later applied to all new venues’ setup procedure of the chains• Organized and coordinated handover procedures of newly built venues with construction contractors and hotel’s management and operation teams. Conducted and supervised quality control activities;• Coordinated pre-opening projects, acted as a center controller who connect, regulate and liaise pre-opening activities of all related departments, according to brand’s standard;• Supervised venue’s pre-opening planning, preparation and operation;• Produced OS&E list of new venue, as well as pre-opening budgeting;• Oversaw pre-opening process, according to construction plan, recruitment plan, training plan, purchasing plan, etc. and reported to Setup Director for timely control;• Coordinated venue’s Grand Opening Ceremony event;• Supported training and guiding Setup team’s new recruits.- Project delivered:• Vinpearl Luxury Hotel Landmark 81 (opened on 28th April, 2019) - the highest complex hotel in Vietnam 213 luxurious roomsConvention/Ballroom for up to 1,400 guests• PM & Owner Representatives of Corona Resort & Casino Phú Quốc (opened on 19th January, 2019), the first Casino for Vietnamese players in Vietnam 1,000 slots machines100 tables game• Vinpearl Condotel Phu Ly (opening on 20th November, 2018)180 rooms• Vinpearl Hotel Quang Binh (opening on 15th September, 2018)127 rooms Show less

Acting Assistant Marketing & Communications Manager (Crowne Plaza West Hanoi)

• Jun 2017 - Sep 2017

Developed a public relations program for the hotel based on its marketing goals.Liaised with Marketing in targeting specific markets and developing the publicrelations strategies to best reach these markets. Provided all-inclusive ecommerce practices to increase hotel’s and IHG’s productions.• Maintained and improved hotel’s brand visibilities across online channels,such as website, social media, newsletter, etc. using well developedimages and contents;• Managed relationship with OTAs (TripAdvisor, Booking, Agoda,Hotels.com, etc.) to improve hotel’s bookings and revenue, througheffective communication with market managers;• Cooperated with supervisor in the planning and managing department’sbudget;• Developed and implemented e-commerce strategy and initiatives throughcollection of data and reports and performing evaluation and criticalanalysis;• Acted as hotel’s liaison with media to organize promotional activities,press conferences and other press activities, to promote positivepublicities and counteract negative ones;• Developed media contacts; designed and executed media relation plan tomaintain good connection with press and media;• Disseminated corporate/public press releases to maintain and improvebrand recognition and publicity;• Planned and coordinated sponsorship activities;• Supported coaching new affiliates (trainees, interns, etc.) Show less

E-Commerce Executive cum Marketing & Communications Executive (Crowne Plaza West Hanoi)

• Oct 2016 - Jun 2017

Event Executive

• Jul 2014 - Oct 2016

In charged of planning, organizing and operation controlling events such as: Conferences, workshops, marketing events, meetings, banquets, etc. while utilizing a comprehensive understanding of hotel’s operation to effectively liaise between clients and others hotel’s functions, maintaining highest service standard. • Performed event consultancies and service up-selling to clients, ensured client’s satisfaction and brand loyalty while maximizing event revenue; • Responsibled of estimating event budget and quote-sum, arranging preevent preparation and planning; • Coordinated with all related departments (F&B, Banquet, Front Office, Sales and Marketing, Revenue, Finance, etc.) to efficiently operate events, according to well prepared action plans; • Conducted post-events summaries and analysis; • Produced and controled event contracts and profiles; Show less

Store Manager

• Aug 2012 - Jun 2014

- Performed and supervise sales activities to ensure monthly sales target - Executed human resource management tasks: arranging work schedule, recruiting and training new staff, calculating monthly salary, etc. - Managed store’s hygiene, presentation, safety and security - Controlled store’s cash flow, revised all expenses and filed invoices - Supervised store’s service quality standards and responded to guests’ feedbacks and complaints - In charged of all Inventory Control tasks: stock level monitoring, order proposing and purchasing inventory and warehouse organizing, reporting, etc. Show less