Duty Manager

• Apr 2023 - Present

Concierge

• Jun 2022 - Mar 2023

As a concierge at the Melbourne Marriott Hotel Docklands, my primary responsibility was to assist guests with their needs and provide them with an exceptional experience during their stay. I used my extensive knowledge of the local area to recommend restaurants, attractions, and transportation options to guests, and you were always available to answer any questions they had. In addition to assisting guests, I also worked closely with other departments within the hotel to ensure that guests received seamless and coordinated service. I collaborated with the front desk, housekeeping, and food and beverage departments to address guest needs and resolve any issues that arose. I was skilled in customer service, communication, problem-solving, and teamwork, and I used these skills to ensure that guests received the highest level of service possible. I was able to anticipate guests' needs and proactively offer solutions to any problems they might encounter. Overall, my role as a concierge at the Melbourne Marriott Hotel Docklands was essential in creating a welcoming and hospitable environment for guests. My personalized attention and expertise helped guests make the most of their stay and ensured that they left the hotel with positive memories of their visit. Show less

Shift Supervisor

• Feb 2019 - Aug 2022

As a shift supervisor at KFC Werribee, I was responsible for overseeing the operations of the restaurant during your shift. I managed a team of employees, ensuring that they provided excellent customer service and prepared food according to KFC's standards. My role also included opening and closing the restaurant, counting cash drawers, and ensuring that all daily tasks were completed. I have excellent time management skills and can effectively prioritize tasks to ensure that everything is completed efficiently. I was skilled in conflict management, problem-solving, and teamwork, which helped me to handle any issues that arose during my shift. I was also responsible for training new employees and ensuring that they were fully equipped to perform their duties. Overall, my experience as a shift supervisor at KFC Werribee provided me with valuable skills in leadership, customer service, and time management, which are highly transferable to other industries. Show less

All-rounders

• Nov 2021 - Jun 2022

As a food server at a crowded cafe, I was responsible for providing excellent customer service and ensuring that guests had an enjoyable experience despite the busy environment. I was skilled in hospitality and had a friendly, outgoing personality, which helped me create a welcoming atmosphere for guests. My role also included managing a high volume of orders, ensuring that they were prepared quickly and accurately. I was also able to prepare a variety of drinks quickly and accurately. My multitasking abilities helped me to manage multiple orders at once, and I was able to work well under pressure. Show less

Kitchen Assistant

• Dec 2020 - Feb 2021

As a kitchen assistant on the Gami Chicken pre-opening team, I was responsible for helping with the preparation of food and ensuring that the kitchen was organized and clean. I worked closely with the head chef and other kitchen staff to ensure that all food was prepared according to Gami's standards. My role included preparing ingredients, washing and cutting vegetables, and cleaning kitchen equipment. I was also responsible for assisting with cooking and plating dishes during busy periods. My experience as a kitchen assistant provided me with valuable knowledge and skills in food preparation and kitchen organization. I gained a strong understanding of food safety and hygiene practices, as well as the importance of teamwork and communication in a fast-paced kitchen environment. Overall, my experience as a kitchen assistant at Gami Chicken's pre-opening team demonstrated my ability to work well under pressure, my attention to detail, and my willingness to learn and adapt to new situations. These skills are highly transferable to other industries, making me as a valuable asset to any team. Show less