Experience

On Site Personnel, LLC

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Corporate Account Manager_Industrial Division

  • Jul 2020 - Present

• Account Manager_Industrial Division

  • Aug 2018 - Jul 2020



World Trade Center Buffalo Niagara

• United States
• International Trade and Development
• 1 - 100 Employee

• Representative of Niagara University

  • Mar 2019 - Mar 2019

  Worked in a team of three to solve an international business competition case on critically making decisions on location and entry strategies for Rich Products Corporation’s new overseas factories. Worked in a team of three to solve an international business competition case on critically making decisions on location and entry strategies for Rich Products Corporation’s new overseas factories.



Rainbow Roller Rinks

• Buffalo/Niagara, New York Area

• Business Consultant

  • Aug 2018 - Dec 2018

  My team's goal was to help Rainbow Roller Rinks cut costs and promote their business more effectively. After doing a thorough research on operations, we realized most abundant costs came from inefficient outsourced sales and marketing method. We came up with our solution: • Choose a drag-and-drop website platform, then create a simple but effective website for the client to be able to manage it himself, and therefore cut the costs of hiring external party • Analyze and critically decide on the best social media platforms for the business to invest their resources in • Create a short-term and long-term plan to promote the business and help them to use their resources more efficiently • Create a summer program timeline to boost their sales in the lowest season of the year (including designing posters, email templates, brochure templates, accumulating contact lists) *Results: • Immediate cost cut from cutting out external party for website management: From $48,000/year to $2,160/ year • Summer sales increased quadruply based on change of timeline and initiation of summer program for school kids For references, please contact: Mr. Michael John Cooper General Manager Rainbow Roller Rinks 101 Oliver Street, North Tonawanda, NY 14120 Email: mjcooper44@aol.com Phone: (716) 531-6715 Todd M. Inouye Ph.D Assistant Professor of Management Niagara University Bisgrove Hall, Room 254B Email: tinouye@niagara.edu Phone: (716) 286-8178



AIESEC

• Canada
• Non-profit Organizations
• 700 & Above Employee

• Customer Service Manager of Global Talent Program

  • May 2015 - Aug 2016

  • Build monthly, quarterly and year-long plan for Service Department• Recruit, mentor and lead new members (3 recruiting seasons every year)• Respond to emergency situations regarding customers’ satisfaction or concerns• Build synergy with customer service executives and managers from partnered countries (India, Japan and The Philippines) For references, please contact:Miss Hang L. NguyenAIESEC in Vietnam's Former Vice President of Global Talent ProgramsHanoi, Vietnam 10000Email: nguyen.lehang@aiesec.net

• Customer Service Executive of Global Talent Program

  • May 2014 - May 2015

  • Maintain strong relationships and create loyalty from past customers by creating and managing monthly newsletters, emails about important news and future events and event gifts• Create, keep track, update and categorize customer contacts• Full-cycle recruit interns for Global Talent Program (with purpose to match top Vietnamese business college students with internships in partnered countries)• Assist qualified candidates to apply for the internships• Assist qualified interns to get legal documents supporting the trip• Assist interns’ family members with their concerns during their tripFor references, please contact:Miss Hang L. NguyenAIESEC in Vietnam's Former Vice President of Global Talent ProgramsHanoi, Vietnam 10000Email: nguyen.lehang@aiesec.net