Experience

DTX ASIA

• Vietnam
• Retail
• 1 - 100 Employee

• Tiktok Talent Manager

  • Feb 2023 - Present

• Customer Experience Specialist

  • Aug 2022 - Present

  1. Customer Experience: - Building the customer journey, touchpoints of customer and change for the better2. Training: - Training the Customer Service mindset and standards of DTX Asia to CS team. Bring the WOW experience service to customer.

• Customer Service Representative

  • Feb 2022 - Dec 2022

• Store Manager

  • Jan 2021 - Jun 2022



Hanoi Daewoo Hotel

• Vietnam
• Hospitality
• 1 - 100 Employee

• Banquet Waitress

  • Jul 2019 - Nov 2019



InterContinental Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Banquet Server

  • Apr 2019 - Jul 2019



Vision Care Seoul, Korea

• Medical Interpreter

  • Feb 2018 - Feb 2019

  Responsible for English-Vietnamese translation and Vietnamese-English language between doctor and patient Follow-up throughout the auscultation and surgery. Responsible for English-Vietnamese translation and Vietnamese-English language between doctor and patient Follow-up throughout the auscultation and surgery.



JW Marriott

• Hospitality
• 700 & Above Employee

• Internship Trainee

  • Oct 2018 - Jan 2019

  As a waitress. The customers are mainly businesses and companies wishing to organize seminars, conferences, meetings... Enthusiastic attitude and ready to assist guests when needed. After each event, the banquet staff needs to clean up the party table, make sure it's neat, clean and ready to serve the next event. As a waitress. The customers are mainly businesses and companies wishing to organize seminars, conferences, meetings... Enthusiastic attitude and ready to assist guests when needed. After each event, the banquet staff needs to clean up the party table, make sure it's neat, clean and ready to serve the next event.