Experience

Nissan Vietnam Co. Ltd

• Vietnam
• Automotive
• 1 - 100 Employee

• • Apr 2020 - Present

  - Set up the automobile workshop and get workshop license from Vietnam Register.- Oversee the hiring and training of an effective service team.- Manages a customer service area by overseeing the service process at dealer (Reception, diagnostic, maintenance/repair, final inspection, delivery), manage the time and quality of service activities. - Develop and deliver campaign activities to meet customer’s satisfaction and increase the number of service customer.- Develop service marketing activities to build positive images of Brand by conducting mobile service campaigns to expand service scope.- Manage Service advisor, customer relationship members to care and follow up current customers to obtain feedback and ensure they are satisfied with received service.- Handle customer’s complaint to meet customer’s satisfaction and brand standard.- Assign and schedule work duties to auto service staff according to their skills- Manage the spare-parts and warranty operation of dealer.- Work with suppliers to sure all material are available to serve customers on time.- Set annual term objectives and takes responsibility for evaluating individual performance- Work with other teams to achieve the goal.- Evaluate the service process, 5S and takes responsibility for giving improvement.- Report to dealer's director monthly. Show less

• • Jun 2013 - Apr 2020

  • Develop service marketing activities to build positive images of Nissan by conducting mobile service campaigns, discount service campaigns.• Manage warranty team.• Lead and manage technical support team to support dealer in diagnosing, repairing the car, solving customer’s complaint.• Lead and manage field quality improvement team to investigate, analyze on defective part to provide quality information to headquarter/factory for deeply investigating and issuing countermeasure for reoccurrence prevention.• Conduct technical skill contest to improve skill of technician. • Conduct customer survey to gather customer’s feedback for product & service quality. Step by step improve customer satisfaction to increase CSI score.• Build Aftersales operation processes and comply audit to ensure Nissan standard.• Conduct training programs for dealer’s staff. Annually evaluate dealer to ensure dealer comply Nissan standard• Make incentive scheme to improve spare parts sale volume.• Set up new 3S dealer to ensure dealer’s operation, facilities, material meet Nissan standard.• Build and implement recall campaign process• Study and comply decrees, circulars of government to get vehicle certificate before SOS.• Monthly report to Nissan Motor Asia Pacific and Nissan Motor global (Japan) for Field quality improvement, Recall campaign, Warranty claim Show less



HONDA VIETNAM COMPANY LIMITED

• Vietnam
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Automobile service engineer

  • Feb 2011 - Jun 2013

  • Conduct training and annually evaluate Honda dealers in service process, maintenance process, diagnostic and repairing. • Handle customer's complaint • Improve Field quality by conduct investigation on fault parts to find out root cause and take countermeasure • Support Honda dealers in repairing, maintenance and warranty activity • Build and develop Warranty extension program • Build Honda electronic technical document system • Conduct quality survey for Honda car models • Conduct training and annually evaluate Honda dealers in service process, maintenance process, diagnostic and repairing. • Handle customer's complaint • Improve Field quality by conduct investigation on fault parts to find out root cause and take countermeasure • Support Honda dealers in repairing, maintenance and warranty activity • Build and develop Warranty extension program • Build Honda electronic technical document system • Conduct quality survey for Honda car models



DENSO VIETNAM CO.LTD

• Vietnam
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Quality Assurance

  • Oct 2008 - Oct 2010

  + Control product quality (automobile parts) by record sample data and analyze sample data daily + Control measurement equipment/tool by set up program with master products daily, analyze durability of productions monthly. + Make plan & deploy pilot event for new product/design change + Investigate the root cause for problem in line and market + Control product quality (automobile parts) by record sample data and analyze sample data daily + Control measurement equipment/tool by set up program with master products daily, analyze durability of productions monthly. + Make plan & deploy pilot event for new product/design change + Investigate the root cause for problem in line and market