Experience

Empower

• Civic and Social Organizations

• Manager of Support Operations

  • Aug 2022 - Present

• Senior Customer Success Associate

  • Aug 2021 - Aug 2022



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Relationship Banker

  • Feb 2019 - May 2021

• Personal Banker

  • May 2016 - Feb 2019

  -Provided long-term banking solutions for a growing clientele base in a diverse community-Assisted clients in establishing credit cards, personal and business accounts, lines of credit and loans-Worked closely with Wells Fargo partners to reach client’s financial goals-Met and exceeded Wells Fargo requirement and placed myself top five year to date for Personal Banker Performance.-Received the Excellence in Service Recognition award for outstanding customer service and going above and beyond the needs of the bank Show less

• Customer Service and Sales Representative

  • Jun 2015 - May 2016

  -Conducted monetary transactions in a fast-paced environment while identifying clientele’s financial needs, generated leads for personal bankers, and business banking specialists-Worked closely with Wells Fargo partners to reach client’s financial goals-Met and exceeded Wells Fargo requirement and placed myself top to date for Personal Banker Performance.-Performed teller duties [when needed] and coached new tellers in operation tasks required for the branch success

• Bank Teller

  • Jun 2013 - Jun 2015

  - Conducted monetary transactions in a fast-paced environment while identifying clientele's financial needs, generated leads for personal bankers, and business banking specialists-As an associate of Wells Fargo, built good rapport with the local merchants, their employees and the surrounding neighborhood--Received the Excellence in Service Recognition award for outstanding customer service and going above and beyond the needs of the bank-Received commendation for being one of the top performing Wells Fargo Tellers in the Greater Financial District. Show less