Experience

Sai Gon Joint Stock Commercial Bank (SCB)

• Vietnam
• Banking
• 1 - 100 Employee

• Corporate Training Officer

  • Oct 2019 - Present

  • Identify training and development needs through job analysis, staff appraisals and consultation with staff and managers • Design and deliver training programs• Increased employee performance, improve interpersonal skills• Produce training materials for in-house courses, including e-learning where suitable • Evaluate the effectiveness of training programs and report to managers • Design and deliver effective induction training and monitor the development of trainees • Develop appraisal schemes to match company goals • Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups • Making sure training is cost-effective and within budget • Keep up to date with developments in e-learning and new methodologies.

• Sales Training Officer

  • Jan 2019 - Oct 2019

  • Conduct skills gap analyses to identify areas of improvement• Design training curricula within time and budget constraints• Produce physical and digital educational material (e.g. videos and case studies)• Coordinate individual and team performance review sessions to discuss strengths and weaknesses• Collect feedback from trainees and managers about training courses• Report on impact of training programs • Liaise with external trainers or industry professionals and organize seminars• Maintain updated records of training material, curricula and costs• Build annual training program and prepare teaching plans

• Program Development Officer

  • Mar 2018 - Jan 2019

  • Responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires.• Develop digital and print educational material (e.g. videos and manuals)• Organize classroom-style seminars about product features and sales techniques• Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)• Identify individual and team skills gaps• Ensure new hires take on basic sales training courses, including communication and troubleshooting skills• Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)• Assess the impact of each educational course on staff performance and client satisfaction• Maintain updated records of training curricula and material

• Bank Teller

  • Jun 2015 - Mar 2018

  • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.• Informing customers about bank products and services.• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.• Packaging cash and to be stored in drawers or the bank vault.• Keeping a clean, organized work area and a professional appearance.• Handling currency, transactions, and confidential information in a responsible manner.• Using software to track bank information and generate reports.• Following all bank financial and security regulations and procedures.



IDG Ventures Vietnam

• Vietnam
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Collaborator

  • Jul 2013 - Sep 2013

  Join volunteer collaborators and become DEMO ASEAN ambassadors 2013



LCCI International Qualifications VietNam Office

• Collaborator

  • Nov 2012 - Jan 2013

  Responsibilities include planning and organizing LCCI events in HCMC