Tram Nguyen Truong Que
Service Administrator at 3M Vietnam- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Nhi Phan
She is a hard-working and responsible person and she is able to work independently and as part of a team when needed. I am honored to work with her as a team.
Nhi Phan
She is a hard-working and responsible person and she is able to work independently and as part of a team when needed. I am honored to work with her as a team.
Nhi Phan
She is a hard-working and responsible person and she is able to work independently and as part of a team when needed. I am honored to work with her as a team.
Nhi Phan
She is a hard-working and responsible person and she is able to work independently and as part of a team when needed. I am honored to work with her as a team.
Credentials
-
EF SET English Certificate 62/100 (C1 Advanced)
EF Standard English Test (EF SET)Aug, 2020- Oct, 2024 -
IC3 Digital Literacy Certification
Certiport - A Pearson VUE BusinessAug, 2020- Oct, 2024
Experience
-
3M Vietnam
-
Vietnam
-
Utilities
-
1 - 100 Employee
-
Service Administrator
-
Jun 2022 - Present
Responsible for overseeing all aspects of the work order for the service and support organization. Service administrative job duties include coordinating with the Service Manager and Service Engineers on the completion of warranty service and repairing in ERP ECC system. Responsible for overseeing all aspects of the work order for the service and support organization. Service administrative job duties include coordinating with the Service Manager and Service Engineers on the completion of warranty service and repairing in ERP ECC system.
-
-
-
Avery Dennison
-
United States
-
Packaging and Containers Manufacturing
-
700 & Above Employee
-
Customer Service Executive
-
Apr 2022 - Jun 2022
Manage accounts in terms of order processing, order follow up, pricing integrity, on-timedeliveries, complete order fulfillment.● To respond and ensure the customer inquiries and requests are addressed in a timelymanner.● To coordinate with the sales team, other internal teams, suppliers to ensure the productquality and customers’ requirements are met.● To handle customer complaints according to the Company procedures and servicestandards.● To communicate with the sales team and key vendors regarding the latest developmentof the customers and to maintain updated customer profile information.● To proactively share among team members on new product / system knowledge and onlessons learnt from the mistakes to improve the quality of the whole team.● To assist and back up other team members and provide support and report toSupervisor.
-
-
Customer Service Officer
-
Feb 2021 - Mar 2022
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment:- Respond and ensure the customer enquiries and requests are addressed in a timely manner.- Coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met.- Handle customer complaints according to the Company procedures and service standard.- Communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.- Proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team.- Assist and back up other team members and provide supports and report to Supervisor.
-
-
Customer Service Intern
-
Aug 2020 - Jan 2021
● Support Customer Service Executive on customer service activities● Support to ensure the customer inquiries and requests are addressed in a timely manner● Support to handle customer complaints according to the Company procedures and servicestandard● Coordinate with the sales team, other internal teams, suppliers to ensure the product qualityand customers’ requirements are met● Assist other team members and provide supports and report to Supervisor
-
-
-
-
Marketing Intern
-
Mar 2020 - Jul 2020
Main responsibilities:- Make and edit video, picture content.- Write and upload product post via Instagram- Editing existing content and formatting for Instagram.- Assist in marketing and advertising promotional activities through social media.- Understanding current market trends to design a suitable advertising aim at the targetcustomer.- How to use Excel to organize information about employees and manage project plans.The way to communicate with other people.Achievements and skills gained:-10% increase in the number of online customers access on Instagram within two months.- Improve English Communication Skills.- Attend Marketing skills courses in the company
-
-
-
-
Private Tutor
-
Feb 2019 - May 2019
Main responsibilities:- Support them to understand more about the previous lesson and homework.- Access their weaknesses and strengths in order to adjust the education method.Achievements and skills gained:- Active, patient, and manage the classroom well.- Connecting with student's parents and my colleagues in KJS.- How to operate a class and work with children. Main responsibilities:- Support them to understand more about the previous lesson and homework.- Access their weaknesses and strengths in order to adjust the education method.Achievements and skills gained:- Active, patient, and manage the classroom well.- Connecting with student's parents and my colleagues in KJS.- How to operate a class and work with children.
-
-
Education
-
2017 - 2021
University Of Economics Ho Chi Minh City
Graduated, Foreign Trade
Community
