Experience

Kumon Math Learning Ctr

• United States
• Education Administration Programs
• 1 - 100 Employee

• Administrative Assistant

  • Aug 2018 - Present

  • Achieved Employee of The Month status for increasing productivity by 10% in November 2018 • Tutor fifty students from PreK-12 daily, presenting mathematical tricks for mental calculation, track quickly progress through short assessment, achieving improvement of 75% students • Evaluate students’ strengths and weaknesses to set individual academic goals • Generate academic report by entering and adjusting data into CMS system • Perform administrative tasks, prepared course materials, and organized students’ assignments



Pho Mai

• United States
• Research
• 1 - 100 Employee

• Shift Lead

  • Jun 2016 - Aug 2017

  Supervised a team of four to five people, developed communication tactics to deliver high quality customer services • Operated POS cash register, handled up to sixty cash and credit card transactions daily, and counted money in cash drawers and tips amount to ensure 100% accuracy • Identified requirements to refill inventory, preventing delay in products delivery by 40%, updating stock record on a weekly basis • Resolved customers’ questions and complaints to guarantee customers’ satisfaction, increasing satisfaction rating by 0.5 star on Yelp during one year of working



Amway

• United States
• Consumer Services
• 1 - 100 Employee

• Sales Associate

  • Feb 2015 - Jun 2016

  - Approached customers in different locations and initiate conversations to determine buying preferences - Recommended appropriate items and direct customers to selections - Proactively sought out customers to assist regional sales goals - Followed latest trends in order to provide up-to-date information to customers - Approached customers in different locations and initiate conversations to determine buying preferences - Recommended appropriate items and direct customers to selections - Proactively sought out customers to assist regional sales goals - Followed latest trends in order to provide up-to-date information to customers