Experience

Hertz Entertainment Services

• Construction
• 1 - 100 Employee

• Senior Client Services Representative

  • Oct 2021 - Present

  Provide admin support for the Hertz Entertainment Services group nationwide Works closely with the field and HES leadership to meet customers’ needs, group goals, and service standards. Booking reservations for productions nationally Build relationships with national account contacts and provide excellent customer service Liaise with Hertz Billing on invoice reconciliationWorks on special HES projects as assigned Maintain and update HES related information into databases such as Excalibur and Global Accounts Receivable Assist with the implementation and process of Charge Card applications (GCC/HCC) Prepare correspondence for the Hertz Entertainment Service Group as necessary Show less



Charlottesville Tom Sox

• United States
• Spectator Sports
• 1 - 100 Employee

• Assistant Director of Promotions

  • Jul 2020 - Present

  Create and implement in-game activities to keep fans engaged Work with community partners to execute promotional nights Devise strategies to increase fan attendance and engagement Supervise interns and work through extensive gameday promotional schedule Create and implement in-game activities to keep fans engaged Work with community partners to execute promotional nights Devise strategies to increase fan attendance and engagement Supervise interns and work through extensive gameday promotional schedule



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Associate Manager

  • Aug 2020 - Oct 2021

  Making rental car sales to prospective customers Cleaning/staging cars for the customers Making sales calls and working with contract buyers Assisting with inventory and other day to day ops Been top 3 in region each month of 2021 in add on sales. Making rental car sales to prospective customers Cleaning/staging cars for the customers Making sales calls and working with contract buyers Assisting with inventory and other day to day ops Been top 3 in region each month of 2021 in add on sales.



Rudy’s Rug Cleaning

• Charlottesville, Virginia, United States

• Manager trainee

  • Jan 2020 - Mar 2020

  Taking Phone Calls, Greeting Customers and Creating Invoices Assisting with Rug inventory in cleaning plant as needed Helping maintain Quickbooks customer database Let go from business March 19th, 2020 due to COVID-19 Pandemic Taking Phone Calls, Greeting Customers and Creating Invoices Assisting with Rug inventory in cleaning plant as needed Helping maintain Quickbooks customer database Let go from business March 19th, 2020 due to COVID-19 Pandemic



(JCS) Jackson's Cleaning & Supplies

• United States
• Facilities Services
• 1 - 100 Employee

• Administrative Specialist

  • Sep 2018 - Dec 2019

  Creating and maintaining invoices and service orders via Quickbooks. Keeping track of weekly job totals providing optimal customer service with clients over the phone, via email or in person. Assisted with payroll, inventory counts, and job scheduling Creating and maintaining invoices and service orders via Quickbooks. Keeping track of weekly job totals providing optimal customer service with clients over the phone, via email or in person. Assisted with payroll, inventory counts, and job scheduling



Albemarle County Public Schools

• United States
• Education Management
• 700 & Above Employee

• Security Teaching Assistant

  • Aug 2017 - Sep 2018

  Working in tandem with School Resource Officer to secure school during school hours. Assisting the rest of Administration with keeping students from skipping class. Protecting Monticello Community from suspicious activity. Working in tandem with School Resource Officer to secure school during school hours. Assisting the rest of Administration with keeping students from skipping class. Protecting Monticello Community from suspicious activity.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Communication Technician

  • Jun 2017 - Aug 2017

  Provide the optimal customer service during customer installations working to make sure comcast systems work properly from tap system to customer homes. Provide the optimal customer service during customer installations working to make sure comcast systems work properly from tap system to customer homes.



WorldStrides

• United States
• Education Administration Programs
• 700 & Above Employee

• Educational Travel Specialist

  • Jan 2017 - Apr 2017

  Maintaining set call volume placed by sales directors prospecting leads and cultivating sales for educational travel achieving sales quotas and surpassing them with revenue outlined by management. Maintaining set call volume placed by sales directors prospecting leads and cultivating sales for educational travel achieving sales quotas and surpassing them with revenue outlined by management.



Texas State University

• United States
• Higher Education
• 700 & Above Employee

• Ticket Sales & Services Representative

  • Aug 2016 - Dec 2016

  Solicitation and renewal of current season ticket holders Oversee ticket office call center for soliciting sales and fulfilling group orders Attend and work athletic events as needed Coordinate social media efforts, marketing campaigns, and individual game ticket promotions. Making calls to retain returning ticket holders along with prospecting new buyers to grow customer base. Solicitation and renewal of current season ticket holders Oversee ticket office call center for soliciting sales and fulfilling group orders Attend and work athletic events as needed Coordinate social media efforts, marketing campaigns, and individual game ticket promotions. Making calls to retain returning ticket holders along with prospecting new buyers to grow customer base.



Virginia Athletics Foundation

• United States
• Spectator Sports
• 1 - 100 Employee

• Strategic Ticketing Manager

  • Jul 2014 - Aug 2016

  Managed daily CavForce operations, a 40 person student group focused on sales that complements the Virginia Athletics Ticket Office Promoted season ticket, mini-package, and group sales during UVA games across all sports divisions focusing on basketball, football and baseball Assisted Associate A.D. of Strategic Ticketing with planning and prospecting Traveled to promotional events around VA and DC on behalf of UVA Athletics Program generated $1,900,000 in 22 months Program disbanded on June 30, 2016 Show less



University of Virginia

• United States
• Higher Education
• 700 & Above Employee

• Ticket Services Associate

  • May 2013 - Jul 2014

  Completed all phone and window orders for customers Provided the optimal amount of customer service Helped with football, basketball and other athletic event game day ticket operations Completed all phone and window orders for customers Provided the optimal amount of customer service Helped with football, basketball and other athletic event game day ticket operations



Downtown Athletic

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Sales Associate

  • Jan 2013 - Jan 2014

  Checked out customers at cash register Organized all sports merchandise on retail floor Assisted supervisors with day to day operations such as inventory and acted as store manager when they were off-site Checked out customers at cash register Organized all sports merchandise on retail floor Assisted supervisors with day to day operations such as inventory and acted as store manager when they were off-site



University of Virginia

• United States
• Higher Education
• 700 & Above Employee

• Recruiting Intern

  • Aug 2012 - Dec 2012

  Helped handle the day to day operations in the recruiting department Developed mailers and other recruiting materials for prospective student athletes Assisted with planning major projects in the Football Office Helped handle the day to day operations in the recruiting department Developed mailers and other recruiting materials for prospective student athletes Assisted with planning major projects in the Football Office



Old Dominion University Student Recreation Center

• Norfolk, Virginia, United States

• Facility Technician

  • Dec 2011 - Aug 2012

  Conducted facility orientations to first time visitors & assisted all patrons in need of support Ensured that all basketball courts and facility equipment were kept neat Conducted facility orientations to first time visitors & assisted all patrons in need of support Ensured that all basketball courts and facility equipment were kept neat