Tracy Rauch
Service Operations Manager at Frog Education- Claim this Profile
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Bio
Gill Marshall
Tracy managed not only the service delivery, but customer expectations and requirements expertly. Her technical and people skills are exceptional. Bring her back on my team? Always.
Darren Lloyd
Tracy has had the pivotal role in leading the delivery of the largest contract Netmedia/itslearning has ever managed - the SWGfL Merlin worth over £1.2 million over 5 years. This is a highly complex project delivering interoperability and learning platform services to over 2000 schools in the South West. Tracy's work ethic, technical competence and team leadership qualities ensured that we met all contract milestones and achieved high levels of customer satisfaction. There were many difficult challenges in delivering this project, particularly as we were working in partnership with RM and having to integrate our technologies into theirs for the first time. Tracy has built up excellent relationships both with the RM technical team and the client which helped her and her team to overcome all obstacles and deliver a high quality solution. Tracy has excellent technical knowledge and skills, is a great communicator and has a tenacious approach to every challenge which ensures that she gets the job done no matter what.
Gill Marshall
Tracy managed not only the service delivery, but customer expectations and requirements expertly. Her technical and people skills are exceptional. Bring her back on my team? Always.
Darren Lloyd
Tracy has had the pivotal role in leading the delivery of the largest contract Netmedia/itslearning has ever managed - the SWGfL Merlin worth over £1.2 million over 5 years. This is a highly complex project delivering interoperability and learning platform services to over 2000 schools in the South West. Tracy's work ethic, technical competence and team leadership qualities ensured that we met all contract milestones and achieved high levels of customer satisfaction. There were many difficult challenges in delivering this project, particularly as we were working in partnership with RM and having to integrate our technologies into theirs for the first time. Tracy has built up excellent relationships both with the RM technical team and the client which helped her and her team to overcome all obstacles and deliver a high quality solution. Tracy has excellent technical knowledge and skills, is a great communicator and has a tenacious approach to every challenge which ensures that she gets the job done no matter what.
Gill Marshall
Tracy managed not only the service delivery, but customer expectations and requirements expertly. Her technical and people skills are exceptional. Bring her back on my team? Always.
Darren Lloyd
Tracy has had the pivotal role in leading the delivery of the largest contract Netmedia/itslearning has ever managed - the SWGfL Merlin worth over £1.2 million over 5 years. This is a highly complex project delivering interoperability and learning platform services to over 2000 schools in the South West. Tracy's work ethic, technical competence and team leadership qualities ensured that we met all contract milestones and achieved high levels of customer satisfaction. There were many difficult challenges in delivering this project, particularly as we were working in partnership with RM and having to integrate our technologies into theirs for the first time. Tracy has built up excellent relationships both with the RM technical team and the client which helped her and her team to overcome all obstacles and deliver a high quality solution. Tracy has excellent technical knowledge and skills, is a great communicator and has a tenacious approach to every challenge which ensures that she gets the job done no matter what.
Gill Marshall
Tracy managed not only the service delivery, but customer expectations and requirements expertly. Her technical and people skills are exceptional. Bring her back on my team? Always.
Darren Lloyd
Tracy has had the pivotal role in leading the delivery of the largest contract Netmedia/itslearning has ever managed - the SWGfL Merlin worth over £1.2 million over 5 years. This is a highly complex project delivering interoperability and learning platform services to over 2000 schools in the South West. Tracy's work ethic, technical competence and team leadership qualities ensured that we met all contract milestones and achieved high levels of customer satisfaction. There were many difficult challenges in delivering this project, particularly as we were working in partnership with RM and having to integrate our technologies into theirs for the first time. Tracy has built up excellent relationships both with the RM technical team and the client which helped her and her team to overcome all obstacles and deliver a high quality solution. Tracy has excellent technical knowledge and skills, is a great communicator and has a tenacious approach to every challenge which ensures that she gets the job done no matter what.
Experience
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Frog Education
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United Kingdom
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Education Administration Programs
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1 - 100 Employee
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Service Operations Manager
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Aug 2014 - Present
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School Improvement Team Manager
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Feb 2013 - Present
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Delivery Manager
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Jan 2010 - Jan 2013
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Interoperability Co-ordinator
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Feb 2008 - Jan 2010
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New Era Technology AU
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Australia
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IT Services and IT Consulting
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100 - 200 Employee
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Service Delivery Manager UK
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Dec 2005 - Feb 2008
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HelpDesk Team Leader
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May 2005 - Dec 2005
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HelpDesk Officer
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Oct 2004 - May 2005
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New Era Technology AU
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Australia
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IT Services and IT Consulting
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100 - 200 Employee
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Helpdesk Manager
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Oct 1997 - Oct 2004
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Education
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1997 - 2000
Charles Darwin University
Bachelor of Information Technology, Information Technology
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