Director of Transportation

• Sep 2023 - Present

Compliance Officer & Transportation Manager

• Aug 2021 - Sep 2023

Oversee the compliance of the whole Americas region; develop mid-mile and last-mile in North America; manage drayage, FTL/LTL and last-mile delivery operations.

Senior Quality Assurance Manager

• Aug 2021 - Jan 2022

Operations Manager | Continuous Improvement Specialist (Lean Six Sigma Black Belt)

• Sep 2020 - Aug 2021

• Drive profit optimization and continuous process improvement of Amazon Delivery Service Partner with a focus on strengthening compliance, improving efficiency, and elevating output; set company records for operational quality, customer satisfaction, and employee performance through the analysis and design of lean processes for dispatching • Manage day-to-day operations including tracking of employee performance and workflow, managing fleet and insurance claims, and serving as point of contact for all logistics ensuring smooth, on-time delivery for all drivers• Manage a team of 100, create leadership development strategy, implement, and oversee the training and development of 8 team leaders• Collaborate closely with Owner, Ops Manager, Amazon, and cross-functional teams to maintain exceptional levels of communication to design and direct black belt A3 projects resulting in a 32% increase in consistently fantastic ratings on scorecards• Identify root causes and develop countermeasures by using Six Sigma statistical analysis tools, value stream mapping, current/future state process mapping, RACI, among other tools• Establish leader standard work, SOP, and multi-tier huddle boards• Redesign organization structure to promote individual and team accountability, optimize span of control, accommodate future growth, and streamline Covid-19 operation protocols• Build a team of leaders and deliver high-quality training on Lean tools, humble inquiries, change management, and daily management systems Show less

Logistics Analyst

• Sep 2019 - Sep 2020

Logistics Analyst

• Jan 2017 - Dec 2017

• Coordinated with internal customers, third party brokers, and logistics providers to accurately plan, route, track, and deliver international and domestic shipments of phosphate • Problem solved shipment and carrier issues, created process maps, and collaborated closely with Sales to ensure the best possible customer service • Built strong relationships with long-term strategic partners, public warehouses, freight brokers, and customs brokers across Mexico, Canada, and the U.S. • Managed warehouse and carrier scorecards, identified freight time-saving opportunities, performed data collection, reporting, and analysis to assess performance and drive strategy Show less

Store Development Sourcing Planner

• Jan 2016 - Dec 2016

• Coordinated and maintained shop drawings for Accruent system project; built Excel workbook to track and manage; extracted key information from shop drawings• Enabled the team to create articles across categories including millwork, lighting, furniture, mannequins, and wall coverings; shipped and received samples from vendors to vendors• Translated China Fire Rating documents from Chinese to English for “China to China” project

Logistics Flow Planning Analyst

• Feb 2015 - Dec 2015

• Planned and analyzed the movement of finished goods through supply chain from manufacturer to store • Oversaw monitoring of all finished goods shipping by two key vendor accounts, maximizing trailer utilization and improving speed of movement of goods; scheduled an average of 1.6M products and 30 trucks per day • Partnered with Flow Planners to expedite newly commercialized products with proper flow plans and sourcing for both core and seasonal goods• Competently utilized logistics planning analysis and reporting tools including SAP Buy Move, MS Access, and MS Excel Show less

Sales Consultant – Luxury Goods

• Aug 2013 - Jan 2015

• Strategically Drove sales and exceeded sales plans through effective goal-setting and collaboration with team members and management • Built international client book and developed long-lasting professional relationships • Demonstrated an in-depth knowledge in high-end luxury designer brands, cross-selling, and product quality to drive client retention and portfolio expansion • Networked with publications, engaged with social media outlets, and hosted exclusive client events for private shopping and look book showcases Show less

Public Relations and Event Planning Intern

• Jun 2010 - Aug 2010

• Produced a grand opening event for luxury watchmaker, DeWitt’s flagship 190 sq. meter boutique at platinum 5-star Legendale Hotel Beijing for 200 VIP guests • Coordinated and executed all aspects of event planning, project timelines, and event agenda • Designed theme, make-up, and looks for a runway of 20 models to showcase watches • Organized follow-up cocktail dinner party hosted by celebrity Chef Brian McKenna • Designed invitations, display video, and background music selections Show less