Experience

5 Star Windows & Conservatories

• United Kingdom
• Construction
• 1 - 100 Employee

• Sales Administrator

  • Apr 2021 - Present

  Solely responsible for hosting the Worcester showroom Including the opening and closing of the showroom, Arranging & Scheduling Customers appointments for the designer’s diaries, Uploading and Maintaining Customer Data, Following-up Leads, Customer Service, Sales - Account Manager Solely responsible for hosting the Worcester showroom Including the opening and closing of the showroom, Arranging & Scheduling Customers appointments for the designer’s diaries, Uploading and Maintaining Customer Data, Following-up Leads, Customer Service, Sales - Account Manager



Dunelm

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Host

  • Jan 2020 - Aug 2020

  Homewares Retailer Delivering outstanding customer service, creating online sales for customers, Helping on Tills, Haberdashery and Merchandising. Homewares Retailer Delivering outstanding customer service, creating online sales for customers, Helping on Tills, Haberdashery and Merchandising.



POLYTEC GROUP

• Austria
• Plastics Manufacturing
• 400 - 500 Employee

• Technical Administrator (Sales & Distribution)

  • Aug 2019 - Nov 2019

  Multinational corporation leading manufacturer of high-quality plastic parts in the Automotive industry Establish & Maintain SAP data including: Creating Schedules / Maintain Schedule Agreements Customer Orders / Price data / Customer Material Monitor EMFOR – EDI Error logs Liaising with Key account managers & Customers to ensure Data is accuracy is highly maintained Multinational corporation leading manufacturer of high-quality plastic parts in the Automotive industry Establish & Maintain SAP data including: Creating Schedules / Maintain Schedule Agreements Customer Orders / Price data / Customer Material Monitor EMFOR – EDI Error logs Liaising with Key account managers & Customers to ensure Data is accuracy is highly maintained



Komatsu Mining (via Agency)

• Worcester, England, United Kingdom

• Engineering Administrator

  • Apr 2019 - Jul 2019

  Multinational corporation manufacturing construction, mining, forestry, industrial and military equipment Develop and implement office procedures General administration duties: Booking in Deliveries Processing Orders Progressing Stock Orders Managing Cycle Counts with 3PL Investigating stock shortages Training New Staff Multinational corporation manufacturing construction, mining, forestry, industrial and military equipment Develop and implement office procedures General administration duties: Booking in Deliveries Processing Orders Progressing Stock Orders Managing Cycle Counts with 3PL Investigating stock shortages Training New Staff



Air Products

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Engineering Administrator

  • Jul 2018 - Apr 2019

  Industrial & Leisure Gas Supply Company Engineering Administrator Close-down installations & Maintenance jobs on SAP, set-up maintenance schedules, Exchange equipment on system, raising stores requests and general office duties. Previous Role: Maintenance / Project Administrator (via Agency) Key Responsibilities: Planning technical installation of leisure AX60 projects, liaising with relevant internal departments, external contractors and customers to ensure the project is completed efficiently, safely, on time and within budget. Show less



Natural England

• Worcester, England, United Kingdom

• Support Advisor

  • Sep 2017 - Mar 2018

  Government Advisor for the Natural Environment in England Customer Service, Advising Farmers on ELS entry level stewardships about the environment objectives to protect the natural habitats for birds, newts, bats and other wildlife... Processing Farmers Annual Claims, updating records on maps about Boundaries, Woodlands and Historic Landscapes so the farmers retain their grants. Processing Cross Compliance Inspection Penalties where Farmers or land managers have failed to follow cross compliance rules and have had a penalty set for them via the RPA. Show less



Halfords

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor

  • May 2017 - Sep 2017

  Customer Service, Building Bikes, General Repair & Servicing of Bikes, providing knowledge around the benefits of cycle maintenance, Fitting Blades, Bulbs & Batteries, Picking web orders, Merchandising & Meeting Sales Targets Customer Service, Building Bikes, General Repair & Servicing of Bikes, providing knowledge around the benefits of cycle maintenance, Fitting Blades, Bulbs & Batteries, Picking web orders, Merchandising & Meeting Sales Targets



With Love Gifts

• Exeter, United Kingdom

• Proprieor

  • Jun 2006 - Apr 2015

  As the proprietor of With Love Gifts since 2006 with the responsibility of everything from Customer Services, Merchandising, Purchasing, Stock Control, Web Design, SEO, Marketing & Accounts etc. Monitoring the work in progress, looking for ways to improve processes, providing assistance and support to the team, monitoring productivity targets. Coaching, supporting and developing performance of new and existing team members, regular one to one’s appraisals including Personal Development Plan’s, encouraging excellent working ethics and the delivery of an excellent customer service. Show less



Western Power Distribution

• United Kingdom
• Utilities
• 400 - 500 Employee

• Stock Controller

  • Jun 1994 - Apr 2006

  Main Distribution Store Stock Control, setting all Minimum & Maximum stock levels for all sub-stores throughout the company, ordering all stock for the main distribution store, Liaising / Negotiating prices and lead-times with Suppliers & Buyers. Ordering all the general stock for the South West and Wales stores. Progressing Orders and maintaining stocks etc. To consistently manage stock, monitor, improve and deliver to meet KPI’s within the department. Ensuring departmental targets and goals are achieved whilst maintaining an excellent service. Taking ownership of customer queries and complaints quickly and efficiently, using written, emails and verbal responses as required to resolve and eliminate further issues. Previous Role: Office Administrator- Inventory Control Key Responsibilities: Maintaining all aspects of staff credit for the company Verifying and processing payments for supplier's invoices. Checking staff purchases and Credit Card statements. Maintaining office files, Answering incoming telephone calls Chasing outstanding orders & admin support for the office Show less