Experience

The Gasparilla Inn & Club

• United States
• Hospitality
• 1 - 100 Employee

• Reservations Specialist

  • Nov 2018 - Present

  Support incoming call center and capture as many reservations as possible by utilizing effective sales techniques, available technology and tracking tools. Greet and assist walk-in visitors with reservations and property information including preview of the property and accommodations. Research and resolve customer inquiries and issues to ensure high customer satisfaction. Bring a positive energy to workplace and functions well in a fast-paced high-volume environment. Support incoming call center and capture as many reservations as possible by utilizing effective sales techniques, available technology and tracking tools. Greet and assist walk-in visitors with reservations and property information including preview of the property and accommodations. Research and resolve customer inquiries and issues to ensure high customer satisfaction. Bring a positive energy to workplace and functions well in a fast-paced high-volume environment.



OppenheimerFunds

• United States
• Investment Management
• 500 - 600 Employee

• • Nov 1990 - Nov 2017

  Managed incoming call center for inquires, password resets, research and problem solving. Monitored four separate incoming email boxes for customer problem resolution and detailed requests and ensure requests completed within 48 hours. Reviewed reports for transactions errors, corrected & processed trades, back dated items and billable loss items and reported them to the appropriate management and compliance personal.

• • Dec 2009 - Jul 2013

  Processed new account applications and distribution transaction requests for retail & retirement plan customers with 99.8% accuracy while maintaining company efficiency standards. Outbound calls to shareholders, representatives and TPA (third party administrators) to clarify requests, ask for corrective paperwork for payroll contributions, death & divorce and retirement requests.

• • Dec 2006 - Dec 2009

  Monitored and researched reports on internal employees for trading practices on brokerage accounts, outside business activities and gift & entertainment receipts to ensure employees adhering to regulatory and compliance guidelines. Reviewed employee email for improper usage, tracked and analyzed email activity and reported violations to management & board members.