Experience

Silver State Health Insurance Exchange

• United States
• Insurance
• 1 - 100 Employee

• Program Officer

  • Sep 2019 - Present

  Carson City, Nevada, United States  Perform quality assurance and data analysis within Nevada Health Link system to recognize trends for areas of improvement.  Identify continuous improvement opportunities to help provide superior consumer and broker experience.  Support certified insurance brokers and navigators with enrollment questions and training.  Research consumer complaints and enrollment issues with insurance carriers.  Process a wide variety ticket requests utilizing current policies and… Show more  Perform quality assurance and data analysis within Nevada Health Link system to recognize trends for areas of improvement.  Identify continuous improvement opportunities to help provide superior consumer and broker experience.  Support certified insurance brokers and navigators with enrollment questions and training.  Research consumer complaints and enrollment issues with insurance carriers.  Process a wide variety ticket requests utilizing current policies and procedures.  Help manage the annual broker training certification program. Show less



Harley-Davidson Financial Services

• United States
• Financial Services
• 400 - 500 Employee

• Account Servicing Rep II

  • Jan 2017 - Sep 2019

  Carson City, Nevada, United States  Processing of customer payments, adjustments, and payment postings on motorcycle loans.  Preparing daily bank deposits and processing insurance repair checks.  Receiving incoming bank wires and electronic funds transfers.  Researching customer account discrepancies, suspended payments, and other inquiries that require additional attention.  Processing vendor invoices and optional insurance refunds from dealers.  Providing superior customer service to internal and external… Show more  Processing of customer payments, adjustments, and payment postings on motorcycle loans.  Preparing daily bank deposits and processing insurance repair checks.  Receiving incoming bank wires and electronic funds transfers.  Researching customer account discrepancies, suspended payments, and other inquiries that require additional attention.  Processing vendor invoices and optional insurance refunds from dealers.  Providing superior customer service to internal and external business associates.

• Insurance Specialist / Sales Rep III

  • Jun 2003 - Dec 2016

  Carson City, Nevada, United States  Build and maintain positive business relationships with national dealerships through phone and email communications.  Promote insurance policies & extended service plans, review coverage options, and provide customer service to consumers over the phone.  Research of customer issues and other internal inquiries.  Process weekly remittance of customer payment plans and create mail merge remittance letters for dealer collections.  Analyze sales production data of dealers and… Show more  Build and maintain positive business relationships with national dealerships through phone and email communications.  Promote insurance policies & extended service plans, review coverage options, and provide customer service to consumers over the phone.  Research of customer issues and other internal inquiries.  Process weekly remittance of customer payment plans and create mail merge remittance letters for dealer collections.  Analyze sales production data of dealers and determine areas of focus.  Audit vendor and referral agent files, and review legal contracts for accuracy and compliance.  Help educate new hires, dealers, and carrier representatives, as well as cross training and working closely with other departments.  Led a Continuous Improvement team within the department, and helped standardize internal processes and update procedures.  Trained in Six Sigma utilization and received a Yellow Belt certification for problem solving and process improvement.