Experience

Advent Health Group

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Referral Coordinator

  • May 2022 - Present

  • Expedited patient referrals to Primary Care Physician offices, faxed medical records, answered patient and specialty office calls, and completed referral requests. • Works closely with 4 Physicians, Daily Office Volume between 500 patients a week • Handles insurances including, Medicaid, Medicare, United, BCBS (Blue Cross Blue Shield), and Humana, CarePlus • Practice exceptional organization skills by prioritizing workload to be most productive and efficient. • Utilize communication skills by following up with patients, insurance coordinators, physicians, and physician assistants with documentation in EMR (Electronic Medical Records) and email. • Coordinate patient referrals; scheduled appointments; filed patient files; facilitated communication between patients and physicians. • Provided immediate response to all frequent questions, resolved escalated customer inquiries with 90% success rate within 48 hours (about 2 days). Show less