Travel Manager

• Mar 2021 - Present

Travel Coordinator

• Sep 2007 - Present

- Flight Bookings – domestic & international booking on Galileo (Started 19 June 2017) and accommodate where possible for Online Check ins- Action ticket amendments and refunds- General administration and Travel Queries - Visa Applications and Travel Insurance- Accommodation bookings- Transfers/other modes of travel- Forward all travel, accommodation and transfer bookings to the relevant crew for him/her to prepare for their sign outs for tour and ensure travel documents are up to date- Build and maintain relationships with all suppliers- Negotiates to obtain the best available corporate rates throughout the year- Sage capturing of all Travel Adhoc costs and usage with correct cost centre information- Travel budget update on a quarterly basis- Forecast yearly budget prediction for contracts- Conduct regular site inspections and complete site inspection forms in conjunction with Line Manager- Seeks and maintains local knowledge as to best seasonal pricing and availability - Manage the supplier accounts and Frequent Flyer Company Miles- Liaise with finance on payment queries - Control and update petty cash flow recons - Check and sign off expense claim forms for Travelers - Capture and submit monthly HQ staff days in the field for S&T payment - Present Induction Training on PowerPoint for new staff on Travel Adhoc Procedures- Assist with Emergency Response Planning exercises- Ensure that policies and procedures are adhered to- Use initiative in suggesting suitable amendments to existing policies and procedures and identifying new policies and procedures that require implementation- On a Rostered standby after hours / weekends for emergencies only- Manage Travel Assistant Show less

Operations & Training Assistant

• Nov 2006 - Aug 2007

Operations:- Arrange travel / visas for crew going on tour- Maintain and update all documentation:- CAA & Jeppesen updates- Prepare the Operations departure forms for all crew - Ordering crew cards for the crew and staff- Loading Yellow & Red Tags onto the Intranet- Ensuring all documents are up to date on the Intranet- Issuing of vaccination ordersTraining:- Ensuring all filing of pilot certificates are up to date- Capturing of all documents for training for the pilots- Making up of new files for pilots- Notifying pilots of what is outstanding- Sorting out queries Show less

Receptionist

• Feb 2006 - Oct 2006

• Roles and Responsibilities:- Answer all incoming calls (switchboard)- Transfer calls and take messages- Send, receive and distribute faxes and parcels- Ensure no “out of stock” of waybills to and from bases- Weekly distribution of parcels via DHL to bases- Issuing and writing out orders, fax/scan and follow up- Order flowers, coffee beans, water etc- Order crew cards via fax and e-mail, make copies for the files, distribute and follow up- Check all crew cards for expiry dates and order when due- Receive all flight tickets and visas and make copies for the employee files before distributing- Pilots departure forms, check that everything is correct- Distribute payslips to Pilots- Welcome guests / visitors and notify employee- Manage the schedule for the Driver- Follow-up on driver and update his location- Register all released cheques- Ad hoc administration duties- Open Workshops mail (Box 804), date and distribute- Sort mail from Workshops (DFR’s, Flight Folio’s and invoices)- Manage office “housekeeping”- Ensure stock take is done before monthly office shopping- Update switchboard with any changes- Assist Personal Executive Assistant with filing for Engineers and Crew- Assist the Personal Executive Assistant with ad hoc tasks- Manage Techconcepts deliveries and collections- Resolving problems - Chubb queries• Office support: - Reporting faults with telephones, new lines etc.- Fax machine – general maintenance- Ordering of stationary for Head Office and Workshop Show less

Receptionist

• Jun 2004 - Feb 2006

• Telephone techniques: Sales – Pricing for clients phoning in e.g. straight bar or mesh pricing Follow-up on queries until completed Making and taking calls Ensuring all promises of return calls are logged in query book and followed up Placing order of stock Handling of urgent requests and complaints Resolving problems • Admin Support: Preparation of delivery schedules for drivers Attaching delivery notes to morning jobs Follow-up on drivers and updating delivery schedules Monitor incoming faxes and advise of any urgent responses Weekly updating driver’s time cards and arranging drivers etc. Release notes Printing of Delivery Notes Cancelled jobs Sales – Cash (Walk-in clients) Capture cash and carry jobs and advise customer of procedure Quotations and data capturing Handling of Credit Applications ADT queries • Office support: Reporting of Hymax faults with telephones, new lines etc. Fax machine – general maintenance Transport – keeping record of trucks and hiring etc. Check purchases when coming in e.g. Walton’s stationery etc. Show less

Managing Supervisor & Waitron

• Jan 2001 - Dec 2003

Hostessing Management of staff Dealing with customers and taking orders Balancing of Petty cash – Microsoft Excel Stock Control Filing & capturing of receipts Cash ups and day end reports Hostessing Management of staff Dealing with customers and taking orders Balancing of Petty cash – Microsoft Excel Stock Control Filing & capturing of receipts Cash ups and day end reports