Tracy McGowan, ACC

Learning Solutions Consultant at TTRO
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Location
United Arab Emirates, AE

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Shael S.

Tracy has been one of my favorite people to work with. She brings a sense of sunshine to the room when she meets with the team. She has the ability to communicate with crystal clarity in all situations and seasons of the project life cycle. She loves what she does, always focused on bringing joy to the client and inspiring others to reach for new heights in matching her level of professionalism and deep care for the people she works with.

Norah Sulipi

I worked with Tracy for more than three years in Al-Futtaim Group, she's been always a role model of Integrity & Excellence. loved working with a great Leader like Tracy!

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Experience

    • South Africa
    • E-Learning Providers
    • 1 - 100 Employee
    • Learning Solutions Consultant
      • Apr 2022 - Present

      TTRO is an organsation of passionate and talented individuals that offers learning experiences across four pillars: Learning Advisory Services, Learning Content Development, Learning Technologies and Learning as a Service. TTRO is an organsation of passionate and talented individuals that offers learning experiences across four pillars: Learning Advisory Services, Learning Content Development, Learning Technologies and Learning as a Service.

    • United Arab Emirates
    • Executive Offices
    • 100 - 200 Employee
    • Head - Talent Management & Training
      • Aug 2021 - Mar 2022
    • United Arab Emirates
    • Retail
    • 700 & Above Employee
    • Group Talent Manager
      • Jun 2019 - Aug 2021
    • United Arab Emirates
    • Financial Services
    • 700 & Above Employee
    • Senior L&D and Talent Manager
      • Nov 2018 - May 2019
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Leadership & Management Development consultant
      • Aug 2018 - Nov 2018
    • United Arab Emirates
    • Retail
    • 700 & Above Employee
    • Talent & Leadership Development Manager
      • Apr 2013 - Aug 2018

      Reporting to Director of Talent & Development, with 7 direct reports. Support Group-wide talent and leadership needs through designing solutions and developing project plans, frameworks, and governance to successfully implement strategic, sustainable solutions. Accountable for T&L projects that focus on strengthening and fully integrating current activities whilst establishing a strong T&L function. Role included managing Learning & Development function for the group. Current key focuses: attracting and developing UAE Nationals for leadership roles and enhancing Future Leaders Programme. - T&L Development: implemented coaching framework and developed coaching capability in the group; regularly lead, coach, and manage team for optimal performance; provide coaching and support to key leaders to create robust development plans and meet succession and retention needs. - Talent Management: govern and enhance talent processes and systems and utilise reporting and analytics to drive usage; support internal talent supply and demand management. - Consultancy: design, develop, implement, and assess group-wide Talent & Leadership programmes to drive culture change; work with stakeholders to understand organisational goals and ensure projects address group-wide gaps; drive people agenda by researching and benchmarking against world-class solutions. - Project & Change Management: manage multiple projects , systems, and processes; utilise change management tools and practices to ensure smooth communication and training before go-live; manage all Leadership Programmes, Future Leaders Programme, and Prime Talent Development Programme. Additional Achievements - Designed Leadership Induction Programme to help leaders better understand roles & responsibilities and Group’s people & processes. - Led Employer Value Proposition project by establishing core attributes as employer of choice; designed & developed internal/external campaigns. Show less

    • Switzerland
    • Hospitality
    • 1 - 100 Employee
    • Talent Development Manager
      • Jan 2006 - Dec 2012

      Reported to the Vice President of Learning & Development. End-to-end accountability for various Emiratisation progammes, including developing SOP and Emiratisation Strategy, and designing and implementing programmes such as General Management, Sales Management, and Engineering. - Talent Management & Succession Planning: developed assessment and development centres in order to establish evidence to support talent management process; identified and developed internal talent for key leadership roles in alignment with business needs and values. - Performance Management: adopted blended learning approach that included e-learning initiatives; established a framework for managers in order to address performance gaps. - Leadership & Development: implemented internationally accredited Institute of Leadership and Management (ILM) diploma programme and qualified as an ILM-recognised training centre; initiated L&D training for corporate staff; designed and delivered leadership curriculum. Additional Achievements - Designed and led assessment centres for National Programmes, and coached and mentored Nationals during their development journey. - Was part of a core group that established organisational competency framework and launched values and pay for performance initiatives, as well as setting up related communication strategies. Etihad Airways is based out of Abu Dhabi and is the second-largest airline in the UAE serving 112 passenger and cargo destinations, with 600 combined network destinations, and over 25,000 employees. Show less

    • Human Resources & Training Manager
      • Sep 2004 - Jan 2006

      Reported to General Manager and oversaw team of over 1,000 staff, focusing on Performance Management by facilitating on-the-job training and coaching interventions. Accountable for recruitment and hiring, manpower planning, implementing policies and procedures, training design and development (including training needs analysis), designing and implementing grading system. Initiated participation in the Sheikh Khalifa Excellence Award (SKEA) and ISO 9001 certification. Fast Rent A Car is a locally owned vehicle rental company based out of Abu Dhabi, providing service across the UAE. Show less

    • United Arab Emirates
    • Construction
    • 700 & Above Employee
    • Regional Operations Manager
      • Jul 2002 - Aug 2004

      Accountable for two international fashion brands and for the company’s retail division in the following: brand strategy, budgets, purchasing, sales and marketing, store operation, visual merchandising, events, staff training and development, sales analysis and forecasting. Accountable for two international fashion brands and for the company’s retail division in the following: brand strategy, budgets, purchasing, sales and marketing, store operation, visual merchandising, events, staff training and development, sales analysis and forecasting.

    • United States
    • 1 - 100 Employee
    • Regional Human Resources Manager
      • Jan 2001 - Oct 2001

      Accountable for the Human Resources function across 600 branches, including employee engagement and relations, training and development, HR administration, performance management, recruitment and hiring, manpower planning, HR strategic development, talent and succession management. Accountable for the Human Resources function across 600 branches, including employee engagement and relations, training and development, HR administration, performance management, recruitment and hiring, manpower planning, HR strategic development, talent and succession management.

    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Assistant Manager Human Resources
      • Mar 2000 - Jan 2001

      Developed and implemented policies and procedures, HR processes and SOPs, performance management, training and development, payroll, recruitment and hiring. Developed and implemented policies and procedures, HR processes and SOPs, performance management, training and development, payroll, recruitment and hiring.

    • South Africa
    • Retail
    • 300 - 400 Employee
    • Manager Human Resources
      • Nov 1993 - Mar 2000

      Responsible for HR function in second-largest store with over 600 staff, focusing on recruitment and hiring, implementing policies and procedures, performance management, training and development. Responsible for HR function in second-largest store with over 600 staff, focusing on recruitment and hiring, implementing policies and procedures, performance management, training and development.

Education

  • Witwatersrand Technikon
    N3 National Diploma, Human Resources Development
    1991 - 1993
  • British Psychological Society
  • Neuro Leadership Institute

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