Experience

Worldnet Payments a Payroc Company

• United States
• Financial Services
• 1 - 100 Employee

• Onboarding Specialist

  • Jul 2021 - Present



Paya

• United States
• Financial Services
• 100 - 200 Employee

• Back Office Team Lead

  • Jan 2019 - Jul 2021



Chick-fil-A Corporate Support Center

• United States
• Restaurants
• 700 & Above Employee

• Contractor Support Center Analyst I

  • Apr 2014 - Dec 2018

  Provide systems support to Chick-fil-a Restaurants and Operators. Provide systems support to Chick-fil-a Restaurants and Operators.



WW Law Foundation

• Technical Support Specialist

  • Dec 2004 - Dec 2013

  Achievements: · Skype Training · Historical artifact catalogue Training · African American Historical Museum Training · Hewlett Packard Printer Training · Dell Computer Training Responsibilities: · Maintained Skype application for communications with other museums and associates · Provided end-user application support for personal computers, software applications and network issues for the African American Historical Museum industry · Maintained supplies and general diagnostics for the foundation computers and printers · Performed administrative duties for the chairperson of the foundation · Application support performed on a Windows XP platform Show less



The Salvation Army

• United States
• Non-profit Organizations
• 700 & Above Employee

• Information Systems Specialist

  • Jun 2013 - Aug 2013

  Supplies and Purchasing Supplies and Purchasing



Georgia Aquarium Incorporated

• Guest Services

  • Nov 2011 - Aug 2013

  POS Systems Training · Plaza Training · AT&T Dolphin Tales Special Event Training · Behind-The-Scenes Tour Training Responsibilities: · Engage each guest and assist with their visit · Provided each guest with the history and facts of the Georgia Aquarium corporation · Maintain POS Systems procedures for the aquarium front entrance and dolphin show entrance · Perform Guest Service procedures for large special events · Support aquarium Security and Parking procedures Show less



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Contact Representative

  • Nov 2012 - Jun 2013

  · Provided customer support for Supplies and Purchasing Store inventory and internal applications · Provided customer support for POS registers · Provided item maintenance for POS inventory with Great Plains · Provided item maintenance for Supplies and Purchasing web Catalog with Atlas Integration Processor · Provided invoice auditing for Supplies and Purchasing invoices ∙ Provided auditing of POS end of day and end of month ∙ Provided posting batches for invoices, end of day and end of month ∙ Audited GL entries and uniform assistance entries for invoices and store sales for batch posting; Microsoft Outlook Training · Oracle UMO Production Training · Oracle Order Management Training · Oracle Order Edit Training · Tasqweb Merchant Manager Training · TASQ Technology Call Tag Management Training · TASQ Technology Web Reporting Training · TASQ Technology QRG Training Responsibilities: · Provided customer support for shipping facility inventory and internal applications · Provided customer support for order management · Provided customer support for call tag management · Provided customer support for order editing · Provided customer support for shipping of inventory Show less



Home Depot Support Center

• User Acceptance Tester

  • Feb 2004 - Dec 2004

  Achievements: · Use Case Methodology Training · ANSI Software Regulations, PCI, Settlement and Lockbox Training · NCR Fastlane, NCR Barcode Scanner, NCR Weight Scale and Ingenico Pin Pad Training · Do-It-Yourself Retail Industry Training and Bugzilla Training · HDLS Training and Survey and Contest Receipt Format Training · Home Depot Landscape, US and Canadian Store Cash Register Training · Gift Card, Stored Value Card and Canadian Currency Training · Interactive Screen and Fastlane Scanner and Cash Register Scanner Technology Training · Top-Down Approach, Peer Reviews, Black Box, Integration, Regression and UAT Responsibilities: · User Acceptance testing of proprietary and vendor software applications for the Do–It–Yourself Retail industry · Maintained settlement processes for NCR Cash Registers, Barcode Scanners and NCR Fastlanes for all Home Depot store environments · Developed and executed Use Case Methodology Scripts for Home Depot register applications from software and project documentation · Performed research and regression testing of production support issues of Home Depot software applications · Performed regression testing of batch/settlement processing production support issues for Home Depot software applications on a Tandem platform · Test Scripts and Project management maintained with Test Director · Manual Testing performed on a Windows 98 platform · Executed UAT and regression testing of receipt formats for NCR Fastlanes, Barcode Scanners, Weight Scale and Home Depot Landscape Store registers Show less



Six Flags Over Georgia Inc

• Help Desk Application Support Specialist

  • Feb 2003 - Mar 2003

  Achievements: · Novell and GroupWise Training · Six Flags Over Georgia Theme Park Training · American Adventure and White Water Theme Park Training · Theme Park Credit Card Terminal Training · Theme Park Hardware Training · Theme Park Software Training · Theme Park Application Support Training · Track It Theme Park Support Training · IBM Help Desk Support Training Responsibilities: · Executed help desk scripts for the theme park point of sale hardware and software industry · Provided end-user application support for personal computers, software applications and network issues for the theme park industry · Delegated issues to technicians for computers, printers, park pagers, walkie talkies, front gate admissions software, back gate admissions software, arcade administration software, park ride administration software, restaurant software, credit card software/ hardware and cash register applications · Maintained all Six Flags Over Georgia Park, American Adventure, White Water and Information Systems department issues with Track It · Performed the analysis, development and maintenance plan for the theme park event help desk with Track It and Outlook · Maintained Information Systems department software/hardware inventories with Track It · Application support performed on a Windows 98 platform Show less



MCI Worldcom

• Lead Quality Assurance Analyst

  • Oct 2000 - Jul 2001

  · ANSI Software Regulations, Telecommunications Billing Regulations Training (ASCII X.12, X.34) and PCI Data Security Standards · PVCS Tracker, System Reliability Planning and RFP Training · Telecommunications Billing, Batch and Development Walk-Through Training · ASP., UNIX, TSO, Emulator, SQLCI, SQL Server and SMTP Server Training · Top-Down Approach, Peer Reviews, RFP, ERP, Black Box, White Box, Integration, Regression Responsibilities: · Developed and executed test cases for the Telecommunications billing industry · Performed integration and regression testing of internet/email billing and batch applications · Performed integration and regression testing on the production support issues for all billing and batch applications · PVCS Tracker utilized as a project management tool · Testing cycle taken through a formal development walk-through · Manual batch testing executed in a UNIX and TSO environment · Manual testing of the internet/email billing application executed on Windows 98 platform · Telecommute when needed Show less



AtWork Technologies

• Lead Quality Assurance Web Analyst

  • Jun 2000 - Aug 2000

  Human Resources Industry and ANSI/ASCII Software Regulations Training (X.34) · Human Resources Benefits, Scenario and Benefits Database Baseline Training · Mac intosh, Emulator, Cold Fusion , COBOL and Change Control Training · Human Resources Benefits Production Support ,PCI and Help Desk Support Training · Bottom-Up Approach, Client/Server, Black Box, Functionality, Commercial, Stress, Computer/Terminal Sharing, Integration/Regression and Scenario Testing Responsibilities: · Developed and executed test scenarios for the human resources Industry · Performed integration and regression testing of a HR benefits internet/client software application developed in ASP., Java Script, HTML and Cold Fusion · Developed test scenarios from product documentation and client deliverables · Developed test scenarios for research and development and marketing from product documentation and client deliverables · Performed regression, beta and site testing of HR benefits production support Issues and licensing issues for the implementation phase · Visio, Excel, Outlook and Microsoft Word utilized as support tools along with giving estimates and updates for the testing cycle at QA meetings · Manual testing for the internet application executed on I.E. 5.0 and Netscape 4.6 environment · Manual testing for the HR bundle performed on a Windows 2000 and MAC OS platforms with an NT server · Telecommute when needed Show less



Elsym Consulting Inc

• Lead Quality Assurance Analyst

  • Feb 2000 - Jun 2000

  ANSI/ASCII Software Regulations, PCI, SSL and Lottery Gambling Account Industry Training · Internet 5.0 and Netscape Enterprise 4.6 and Apache Tomcat Training · Quick Test Professional, Exceed Case Tool and Test Track Web Training · ASP., Java Applet, C, C++ and Visual Basic Training · Top-Down Approach, Black Box, Integration, Regression Responsibilities: · Developed and executed test scripts for the lottery gambling account Industry · Performed research of lottery gambling account websites and test scripts for website · Performed research of lottery gambling account websites and secure socket layer transaction processing for front-end and back-end processing · Performed research of lottery gambling account websites tender types used for secure socket layer transaction processing · Performed integration and regression testing of a lottery gambling account application developed in Java, C, C++ and Visual Basic · Performed integration and regression testing of lottery gambling account games, interfaces and account transactions · Maintained test repository with Excel, Outlook, Test Track Web and Exceed case tool along with giving estimates and updates for the testing cycle at QA meetings · Testing executed on an Internet Explorer 5.0 and Netscape 4.6 platform Show less



Previsor, Inovis, Arthur Andersen and iHealth Technologies

• QA Analyst

  • Sep 1998 - Oct 1999

  HR Testing Software, EDI Partner Software, CBT Software and Medical Case Management Software) HR Testing Software, EDI Partner Software, CBT Software and Medical Case Management Software)



Verifone Inc

• Lead Quality Assurance Analyst

  • Sep 1998 - Apr 1999

  ANSI/ASCII Software Regulations, PCI, Y2K and Release Note Training · Verifone Suite, Verifone Test Script and Lotus Notes 4.6 Training · Project Workbench and Change Control Training · Verifone Firmware, Software Bridging, Zontalk and EPROM Training · Bottom-Up Approach, Black Box, Functionality and UAT Responsibilities: · Executed test scripts for the pos hardware and software industry · All test scripts maintained with Lotus Notes 4.6 · Performed regression testing of software applications and firmware · Performed software bridging for regression testing of production support issues · Zontalk utilized to upload all software applications · Testing executed on all credit card terminals, peripherals, EPROM’s and credit card applications for Y2K compliance · Accessed Lotus Notes for defect tracking and product history · Assisted with Project Workbench and the technical writing and release notes along with estimates and updates for the testing cycle at QA meetings Show less



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Lead Quality Assurance Analyst

  • Feb 1998 - Sep 1998

  · NCPDP and ANSI Software Regulations, Credit Card, Medical Insurance Claims Regulations and Third Party Processing Training (ASCII X.12, X.34) · Kmart Pharmacy, Medical Claims Format and ICD Codes and Lockbox Training · SQL, SQLCI, Software Staging, Visual Source Safe, FTP, COBOL, JCL, Macro, Migration, Data Extraction, Mag Tape, Hex Dump, Mainframe, System Reliability, VAX, Winzip, Medical Claims Adjudication,Disaster Recovery and Emulator Training · Analysis/Forecasting, Metrics, Desk Checking, Change Control and Estimates Training · Bottom-Up Approach, Peer Reviews, Black Box, Functionality, Stress, Integration, Regression, Data Integrity Responsibilities · Performed functionality testing of proprietary medical claims adjudication applications for the healthcare adjudication industry for the Kmart project · Developed and executed detailed test plan and technical writing for medical claims Adjudication and interfaces from matrices, client deliverables, development and project documentation for the Kmart project · Performed research and regression testing of medical claims, interfaces, production support issues and batch processing issues for NDC applications and NCPDP software regulations for the Kmart project Show less



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Lead Quality Assurance Analyst and Lead Technical Support Representative

  • Sep 1994 - Feb 1998

  Achievements: Achievements: