Experience

The Mini Suites Eton Tower Makati

• Philippines
• Travel Arrangements
• 1 - 100 Employee

• Sales Manager

  • Jan 2019 - Present



bai Hotel Cebu

• Philippines
• Hospitality
• 100 - 200 Employee

• Sales Account Manager

  • Mar 2017 - Dec 2018

  • Responsible for handling Corporate, Government and NGO accounts • Identify and target new markets and business opportunities and increase sales for the company• Builds and strengthens relationships with existing and new customers to enable future bookings• Activities include sales calls, entertainment and sales blitz• Represent Hotels in various events and exhibition• Negotiating group business that meets or exceeds hotel revenue goals• Negotiating contracts, ensuring that all agreed details are accurate, complete and documented• Acquiring and developing new business accounts and preparing sales proposals for clients• Managing group accounts to maximize business potential• Maximizing Hotel profitability and customer satisfaction by effectively handling and coordinating the Hotel's selling rooms• Closely following up on all business leads within a 24-hour response time line to clients• Arrange site inspection trips to hotel for corporate clients• Monitors and analyzes department work to develop more efficient procedures and use of resources while maintaining a high level of accuracy



One Tagaytay Place Hotel Suites

• Hospitality
• 1 - 100 Employee

• Sales Account Executive

  • Aug 2014 - Feb 2017

  • Responsible for tapping accounts from various sources, to increase revenues and occupancy percentage and fill-up the Hotel rooms to its maximum capacity• Conduct the minimum required physical sales call (8 quality calls per day) to the assigned accounts to generate room and banquet sales• Handles all inquiries related to room and banquet sales and respond to all leads within 24 hours• Makes follow-up calls on quotations and leads through telephone and personal appearances• Prepares report and participates in the discussion with the Director of Sales and Marketing• Prepares proposals and contracts for accounts and issue the banquet event order to the respective departments• Facilitates ocular visits of the hotel facilities whenever necessary• Welcomes special accounts or VIP guests upon arrival at the Hotel (whenever possible) • Ensures arrangements with clients are coordinated with the concerned personnel at assigned at the Hotel• Establishes and maintains excellent business relationship with all corporate accounts as well as other booking sources• Ensures the satisfaction of all in-house guests, social and other functions as wells as corporate meetings/groups.• Conducts a post function visit to client/s, contact person/s to ensure satisfaction with the Hotel services• Attends to all complaints that may arise and takes appropriate action immediately• Performs other duties that may be assigned from time to time



Estancia Resort Hotel Tagaytay

• Sales and Events Coordinator

  • May 2010 - Jun 2014

  • Checks Function room set-up and surrounding areas according to the function requirements for the day• Check all online bookings (Agoda, Expedia, Asia Travel, GTA, Orbitz, Hotel’s Facebook account and Estancia Resort Hotel’s Website) for reservations and inquiries• Checks all other online communication to be able to prepare an appropriate response• Prepares all necessary response, proposal, revisions to the above online communication, sends them and process them completely• Answer and attend to telephone inquiries, listening carefully to customer requirements to be able to prepare, send an appropriate proposal• Attends to walk-in inquiries and conducts a good presentation on of the hotel to make a sale• Responsible in handling all Travel Agency accounts; marketing, booking and processing• Conducts a daily telemarketing encourage increase in Travel Agency production• Responsible in handling all hotel events inquiries (wedding, debut, birthday party, baptismal, reunion; walk-in, phone call and email• Draw up a contract to sign and spelling out all the details agreed upon• Makes an appointment or meeting to the client for some arrangements• Produces an outline for the event’s needs• Prepares an event order and coordinate in all department concern• Oversee all the logistic of the event• Identifies and resolves client’s concerns when the need arises• Makes a follow-up of all existing quotation, prepares and send any revision if needed• Responsible in filing all documents of the sales department• Developed and sustained relationship with existing and potential clients or organizations and on online